GCS Mol Labs Senior Specialist Applications (m/f/d) -

GCS Mol Labs Senior Specialist Applications (m/f/d)

Bioinformatiker/in

The Position

As a member of our Global Customer Support Team, you’ll serve as a technical expert for our products, drive our customers’ success by leading complex projects and supporting cross‑functional teams, and mentor junior team members in troubleshooting and defining requirements.

Responsibilities

• Innovation Driver: Work closely with our development team and passionately support new assays from launch through ongoing support.
• Partner Consultant: Assist potential partners in developing new assays, leveraging your deep understanding of customer workflows and our portfolio.
• Expert Support: After the market launch, take responsibility for complex Level 2 inquiries, solving technical challenges independently and confidently.
• Knowledge Sharing Specialist: Design and optimize training programs for internal teams and customers, and conduct training sessions in small groups and at regional support centers.
• Content Expert: Create and review customer‑focused documentation and technical application notes to ensure the highest quality.
• Design Strategist: In design review teams, represent the service and application perspective, lead projects, and ensure design changes meet all functional requirements.
• Quality Ambassador: Ensure compliance with the Roche quality system, identify opportunities for process optimization, and help shape new departmental procedures.
• Flexible Team Player: Take on additional exciting tasks and projects in consultation with management.

Qualifications

• Hold a bachelor’s degree or higher in cell biology, molecular biology, biochemistry, or a related field, with at least 5 years of relevant experience in a laboratory, technical support, or troubleshooting—ideally with direct customer contact.
• NGS expertise: In‑depth theoretical and practical knowledge in next‑generation sequencing, particularly in sample preparation and common molecular biology techniques.
• Analytical thinking: Ability to understand complex customer workflows and quickly familiarize with new portfolio strategies.
• Strong communication skills: Present complex technical solutions understandably to users of varying technical knowledge.
• Work style: Independent, structured, capable of working with minimal guidance.
• Team player: Collaborate with cross‑functional teams across different regions.
• Service‑oriented mindset: Polite, customer‑focused, and dedicated to meeting partner expectations.
• Technical & Development Expertise: Experience with sequencing instruments (NGS, e.g., Illumina) and close collaboration with development teams.
• Bioinformatics: Knowledge of NGS data analysis.
• Documentation & Training: Experience in creating technical documentation and training/mentoring colleagues.
• Project Management: Initial experience in project management is advantageous.