German Customer Support Specialist

German Customer Support Specialist

Position: German Customer Support Specialist
Location: Lisbon (Santos) – On-site
Start Dates: 2 February 2026 | 16 February 2026

Working Schedule

• Rotative shifts

• Monday – Sunday, between 08:00 – 00:00

• Shuttle service provided for late shifts

Job Description

We are looking for a German-speaking Customer Support Specialist to join an international team supporting a global Video Streaming Platform.
You will be responsible for delivering high-quality customer support, handling inquiries, and ensuring an excellent user experience.

Requirements

• German: Native or near-native level

• English: Minimum B2 level (mandatory for all positions)

• EU ID, Residence Card, or Certificate of Protection (issued later than March 2022)

• Customer-oriented mindset

• With or without previous customer support experience

Offer & Benefits

• Base salary (no experience): 15,260€ gross/year

• Possible signing bonus: 2,000€ – 2,500€

• Monthly language bonus: 235€ – 360€ (depending on experience level)

• Stable long-term project in a multicultural environment

Relocation & Support

For candidates relocating from outside Continental Portugal:

• Full bureaucratic support to obtain NIF & NISS

• Assistance with housing search according to candidate needs

• Relocation bonus: 2,500€ gross, paid with the first payroll cycle

For candidates already in Portugal (100 km or more from Lisbon):

• 1,500€ gross relocation support
  

Interested candidates are welcome to apply their CVs in English.