German Language Support Specialist in Lisbon

Stellenbeschreibung:

Job Title: Customer Experience and Technical Resolution Agent (German Market)Work Location: Lisbon, Portugal (On-site required)Start Date: Thursday, January 8, 2026

We are looking for an ambitious and service-oriented individual to join our growing international team in Lisbon. This role, the German Language Support Specialist , focuses on delivering top-tier technical and account assistance to our valued German-speaking users, ensuring their positive experience with our search engine product.

Core Function: Technical Customer Engagement

Your primary responsibility will be to act as the technical point of contact, ensuring quick and effective resolution of user issues. This involves:

Direct User Interaction: Communicating professionally with German-speaking customers via telephone, email, and live chat to provide essential technical assistance.
Problem Identification: Skillfully diagnosing a broad range of technical glitches, usage questions, and account access issues related to the search engine.
Solution Delivery: Clearly explaining and guiding users through specific solutions, configurations, and general feature navigation in a supportive manner.
Record Keeping: Meticulously documenting all service interactions, troubleshooting steps, and final resolutions in the customer management system.
Team Collaboration: Knowing when to elevate complicated or unresolved technical matters to senior specialist teams for advanced intervention.
Platform Expertise: Maintaining an updated and thorough understanding of the search engine's operations, new features, and technical requirements.

Candidate Requirements

Essential Qualifications

German Language: Mandatory C1/C2 fluency (native or near-native level) in German, both written and spoken, is required for communication with the customer base.
English Language: Must possess an intermediate level of English (B2) for internal training, team communication, and procedural documentation.
Work Eligibility: You must hold the necessary documentation to work legally in Portugal. Accepted documents include an EU Citizenship/Passport , a valid Residency Card (must be valid for more than one year) , or a Refugee Card .

Preferred Attributes

Previous employment in a customer support, call center, or technical helpdesk role is a definite asset, but not a requirement . We provide comprehensive training to all new team members.
Strong critical thinking and troubleshooting skills, coupled with a positive, customer-first approach.

Work Schedule and Rewards

Equipment: All necessary work equipment will be provided by the company.
Work Structure: This is a full-time, office-based position.
Hours of Operation (Rotational):
- Monday to Friday: Shifts fall between 08:00 AM and 08:00 PM.
- Saturday and Sunday: Shifts fall between 08:00 AM and 05:00 PM.
- Rest Days: Two rotational days off per week.
Remuneration and Benefits:
- An attractive compensation package, including competitive salary and performance-based bonuses.
- Health insurance coverage.
- Transport allowance provided.
- Commitment to employee development and long-term career growth opportunities.