German Speaker Customer Service Specialist

Stellenbeschreibung:

German Speaker Customer Service Specialist

BE GREAT TOGETHER WITH US: this is what VAT has stood for over 50 years. With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), while the production centers are in Switzerland, Malaysia, Romania and Taiwan.

Customer Service Specialist

YOUR CHALLENGES

Provide friendly, courteous and professional communication support with customer orders received via email, telephone, direct customer portals and fax, using the company's Order Management System.
Manage and control consigned inventory assets to meet customer and asset management objectives.
Work closely with customers and off‑site sales staff to obtain and validate consigned inventory consumption forecasts.
Load forecasts into the company's Order Management system and submit appropriate purchase orders to sister manufacturing companies in Switzerland or Malaysia.
Collaborate with product groups to resolve issues or answer queries; include finance and sales.
Place and expedite orders with our sister manufacturing companies, managing shipping instructions across various ERP platforms.
Be proactive in communicating problems and/or delays with customers.
Review and expedite backorders.
Process RMAs and quotations for customer product returns to be serviced.
Work with accounts receivable and field sales engineers to resolve AP issues.
Ensure that supporting customer purchase orders are received and kept as backup.
Answer incoming customer phone calls.

YOUR COMPETENCIES

A minimum high‑school diploma or GED; Bachelor’s Degree preferred.
Fluent in English and German (written and spoken) is required.
3+ years of related experience as a customer support specialist, operational support, or related field.
Strong Microsoft Excel skills and the ability to develop complex reports and metrics.
Familiarity with production scheduling (ERP) is highly desired.
Strong interpersonal, organizational, and communication skills.
Ability to function independently and multitask.
Proficient with Microsoft Outlook and other Office applications.
A desire to work hard and seek promotion opportunity in our growing organization.

Interested? We look forward receiving your online application. We offer flexible hybrid working options. Your growth is important to us.