German Speaking Banking Support - Digital Bank | Work In Greece

Stellenbeschreibung:

Join the innovative team at Mercier Consultancy MD as a German Speaking Banking Support Specialist for a cutting-edge Digital Bank! We are excited to offer the chance to work in the vibrant landscape of Greece, where you can leverage your banking knowledge and superior customer service skills to assist our valued clients.

Key Responsibilities

Assist German-speaking customers with inquiries regarding digital banking services via phone, email, and chat
Provide clear and concise information about banking products, account management, and troubleshooting issues
Resolve customer concerns in a timely manner while maintaining a high level of professionalism
Document all client interactions accurately in our CRM system for follow-up and quality improvement
Collaborate with internal teams to enhance the overall customer experience and streamline support processes
Stay informed on banking regulations and digital solutions to provide informed assistance

Requirements

Fluency in German (both written and spoken) is essential; proficiency in English is a plus
Previous experience in customer service, especially in banking or financial sectors, is preferred
Strong communication skills with a focus on client satisfaction
A problem-solving mindset with the ability to handle multiple inquiries effectively
Technical proficiency with digital banking tools and CRM systems
A positive attitude and the ability to thrive in a dynamic work environment
Willingness to relocate to Greece and immerse yourself in a new culture