German-Speaking Customer Advisor

Kickstart Your International Career in Sunny Athens!

Are you a fluent German speaker with a passion for helping people travel the world Do you dream of working remotely while building your career in a dynamic international environment

Join our multicultural team in Athens Greece as a Remote German-Speaking Customer Advisor for a leading online travel platform! We offer a strong relocation package to make your move seamless and a clear roadmap for professional growth.

The Opportunity : Your Role & Impact

As the first point of contact for our German-speaking customers you will be the friendly and professional voice of our brand. You will provide world-class support across all travel-related inquiries ensuring a smooth and enjoyable booking experience.

Key Responsibilities

• Handle customer queries in German via phone email and chat.
• Focus on bookings modifications cancellations and general product / service information.
• Efficiently diagnose and resolve customer issues with professionalism and empathy.
• Maintain accurate detailed records of all interactions in our CRM system.
• Collaborate with internal teams for complex issue escalation.
• Consistently strive to meet and exceed customer satisfaction and service quality targets.

What We Are Looking For

Must-Have Requirements

• Language Proficiency : Fluent German (C1 / C2) is mandatory (written and verbal).
• Internal Communication : Minimum B2 level of English for training and internal communication.
• Work Eligibility : Must possess EU Citizenship OR a Residence Card with Full Market Access to legally work in Greece.
• Commitment to Relocation & On-site Start : Candidates relocating from abroad must arrive in Athens 7 days prior to the start date.
• Relocated employees are required to work on-site at our Athens office for a minimum of 3 months for a successful onboarding and team integration.
• Exception : Employees who already own a confirmed house / apartment in Greece with reliable internet may be eligible to start fully remote immediately.

Nice to Have

• Previous experience in customer support a call center or the travel / hospitality industry is a plus but not essential . Full training is provided!
• Strong problem-solving skills and a genuine desire to help people.

Benefits & Perks : Your Competitive Package

We offer a highly competitive package designed for your successful start and long-term satisfaction :

• Competitive Salary and Performance Incentives.
• Meal Allowance .
• All necessary equipment provided (laptop headset monitors etc.).
• Clear paths for Career Growth and ongoing professional development.

Work Schedule

• Full-time 5 days a week on a rotational shift pattern.
• Monday - Friday : 10 : 00 AM to 6 : 30 PM
• Saturday - Sunday : 11 : 00 AM to 7 : 30 PM

Special Relocation Package (For Candidates Moving from Abroad)

We make moving to Athens simple so you can focus on your new role :

• Accommodation : 3 weeks of accommodation provided in a hotel close to the office upon arrival.
• Financial Support : Up to 300 moving support (provided in the first payment).
• Legal Assistance : Dedicated legal support for processing your hiring and necessary administrative documents in Greece.

Key Details

• Location : Athens Greece (Remote with initial on-site requirement for relocated candidates)
• Start Date : January
• Employment Type : Full-time

Ready to Start Your Greek Adventure

If you are eager to use your German skills in a fast-paced international work environment and embrace the exciting lifestyle Athens has to offer we encourage you to apply!

Click the link below to submit your CV and cover letter. We look forward to welcoming you to the team!