German Speaking Customer Consultant - Work Remote In Greece

Stellenbeschreibung:

Be among the first 25 applicants.

Mercier Consultancy MD provided pay range

This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Join Mercier Consultancy MD as a German Speaking Customer Consultant in a remote role based in Greece! This position offers the opportunity to provide outstanding support to our German-speaking clients, ensuring their questions and concerns are addressed promptly in a professional manner. If you are enthusiastic about delivering exceptional customer service and are excited to work in a dynamic environment, we want you to be part of our team!

Key Responsibilities

Deliver exceptional customer support to German-speaking clients via phone, email, and live chat platforms
Assist customers with inquiries regarding products, services, and technical issues
Efficiently resolve customer concerns and provide solutions to enhance their experience
Document customer interactions and feedback to promote continual improvement
Collaborate with internal teams to ensure timely and effective issue resolution
Stay updated on product offerings and industry trends to provide knowledgeable support

Requirements

Fluency in German (both written and spoken) is required; knowledge of English is preferred
Prior experience in customer service or support roles is advantageous
Strong communication and problem-solving skills with a customer-oriented approach
Ability to troubleshoot customer issues and provide effective resolutions
Familiarity with CRM tools or similar customer support platforms is a plus
Self‑motivated with the ability to work independently in a remote work setting
A commitment to delivering high-quality support and ensuring customer satisfaction