German-speaking Customer Operations Associate to Munich

Join a fast-growing international FinTech environment where customer experience and operational excellence are at the core of business success. This role offers a strong foundation for building a career in financial services, payments, and customer operations.

This opportunity is ideal for a motivated, German-speaking professional eager to gain hands‑on experience in a dynamic and scaling European team.

About the company

Our client is an innovative financial technology company focused on supporting small and medium‑sized businesses by providing accessible and embedded finance solutions. They enable merchants to grow by removing traditional financial barriers and delivering seamless funding experiences across the business lifecycle.

What will you do?

• Act as the main point of contact for German‑speaking merchants
• Manage customer queries end‑to‑end via phone, email, and live chat
• Investigate and resolve payment‑related issues efficiently
• Collaborate closely with Sales, Underwriting, and other internal teams
• Ensure a smooth and positive merchant experience throughout the journey
• Share customer feedback to support product and process improvements

Requirements

• Fluent in German and English
• Strong communication and problem‑solving skills
• Interest in fintech or financial services
• Organised, adaptable, and eager to learn
• Additional language skills such as Czech, Slovak, or Polish are an advantage

What you’re offered

• Opportunity to join a fast‑growing international FinTech company
• Exposure to payments, customer operations, and merchant lifecycle management
• Career development opportunities within a scaling European organization
• Hybrid working model with a collaborative office environment

This role provides an excellent entry point into the FinTech industry, combining customer interaction with operational impact. It offers the chance to grow within a business that values innovation, collaboration, and continuous improvement.