German speaking Customer Service Agent (m/f/d) - 100% home office

Stellenbeschreibung:

German speaking Customer Service Agent (m/f/d) – 100% home office

As a remote German‑speaking Customer Service Agent you will be the first point of contact for customers via phone, email, or chat. Your role includes handling enquiries, resolving concerns about social media accounts and advertising effectiveness, and providing product advice that meets customers’ real needs.

Job Details

• Start date: next possible date
• Contract: full‑time, temporary
• Working hours: Monday – Sunday 8:00 a.m. – 11:00 p.m. (rotating multi‑shift system)
• Location: 100 % remote from Germany or at our Berlin office (Andreasstraße 10, 10243 Berlin)
• Compensation: €2 500 gross per month
• Language requirements: German (C1), English (B2)

Key Responsibilities

Handle customer enquiries and requests according to their needs and situations.
Communicate via phone, email or chat to ensure an optimal customer experience.
Address concerns about social media accounts, marketing measures and advertising effectiveness, providing suitable solutions.
Offer individual product advice that generates orders and fulfills real customer needs.
Document interactions in the customer database when a customer is satisfied.

Required Qualifications

Proficient in German (spoken and written).
Good command of written and spoken English.
Service‑oriented, communicative, with a friendly, pleasant manner.
Interest in social media, online media or digital marketing.
Ability to cover the required service hours (Monday – Sunday 8:00 a.m. – 11:00 p.m.).
Confident using a PC.
German resident (excluding applicants from Saxony, Hesse, Saarland and Hamburg, even if they have a secondary residence elsewhere).
Eligible for remote work and willing to expand skills continuously.

Preferred Experience

Experience in customer service.
Recognised qualifications and experience in customer service support.

Benefits

100 % remote work from day one.
Full‑time employment; most weekends off.
Fixed monthly salary of €2 500 gross.
Up to 25 vacation days plus flexible working‑time account.
Paid 7‑week (full‑time) training course.
Mentor support from the start.
Regular coaching, fresh‑ups and development training.
Company pension scheme and an attractive recruitment bonus (€700 per new employee recruited).
Access to LinkedIn Learning and extensive employee discounts.
Strong internal career‑development opportunities worldwide.
Motivated team and supportive environment.

We encourage applicants who do not fulfil every requirement to apply—we are committed to diversity, inclusion and supporting an authentic workplace.

Equal Employment Opportunity

Concentrix is an equal‑opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability or any other classification protected by applicable national laws.

We actively encourage applications from people with disabilities and provide individual support to find the ideal position.