German Speaking - Customer Service in Malta - Fully Paid Relocation

German Speaking - Customer Service in Malta - Fully Paid Relocation

Next Job Abroad is offering an exciting opportunity for a German Speaking Customer Service Representative in Malta. If you enjoy helping others and working in a dynamic environment, this role is ideal for you. You will assist German-speaking customers with inquiries, providing excellent support to ensure a positive gaming experience.

We offer a fully paid relocation package, allowing you to start your adventure in Malta while advancing your career in the growing iGaming industry.

Responsibilities

• Provide customer service to German-speaking clients via live chat, email, and phone
• Assist with questions about gaming accounts, promotions, and technical issues
• Resolve customer inquiries efficiently to ensure satisfaction
• Document interactions accurately in our systems
• Collaborate with other teams to improve the customer experience
• Stay updated on products and industry trends

Requirements

• Fluency in German and proficiency in English; additional languages are a plus
• Previous customer service experience, preferably in iGaming
• Strong communication and interpersonal skills
• Ability to work under pressure
• Problem-solving skills focused on customer satisfaction
• Experience with customer support software and CRM is beneficial
• Willing to relocate to Malta and adapt to a new lifestyle

Benefits

• Career growth in a reputable company
• Diverse international work environment
• Performance bonuses
• Lower cost of living in Malta, known for its history and culture
• Hybrid working setup
• Annual salary €24,000 plus bonuses
• Healthcare and discounts
• Fully paid training
• Modern premises with relaxation areas
• Company events and community initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (flight and hotel)

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industry: IT Services and Consulting