German-Speaking Customer Service Representative

Job Overview

We are seeking a motivated German‑Speaking Customer Service Representative to provide high‑quality support to customers across multiple communication channels. In this role, you will assist customers with inquiries related to reservations, payments, and service information while ensuring a smooth and positive customer experience. You will work in a fast‑paced, international environment, supporting customers and partners while maintaining professionalism and efficiency in all interactions.

Location

Thessaloniki, Greece (Remote)

Key Responsibilities

• Provide customer support through phone, email, and messaging platforms in a professional and timely manner.
• Handle customer requests related to reservations, including booking changes, cancellations, and new bookings.
• Manage payment‑related inquiries and assist with refund processes when required.
• Resolve customer concerns and complaints by identifying appropriate solutions.
• Offer accurate information regarding services, properties, and platform features.
• Assist with account‑related inquiries and provide guidance on system usage.
• Maintain a high standard of customer satisfaction by delivering friendly and effective support.
• Work efficiently across multiple systems while managing several inquiries simultaneously.

Requirements

• Native or fluent (C1 level) German language skills.
• Good command of English (B2+ level) for training and internal communication.
• Strong written and verbal communication skills.
• Solid computer literacy, including familiarity with Windows operating systems and basic troubleshooting.
• Ability to multitask and manage multiple customer requests simultaneously.
• Strong problem‑solving abilities and attention to detail.
• Previous customer service or contact center experience is an advantage but not mandatory.