German Speaking Onboarding Account Manager in Barcelona

We're expanding our Barcelona hub and seeking German-speaking professionals to support an advanced Digital Marketing Ads platform that enables businesses to grow globally.

This position is ideal for someone who understands the German market and can partner with fast-growing companies, from early-stage startups to future unicorns. You'll focus on guiding clients through onboarding, strengthening product adoption, reducing churn, and identifying opportunities to expand and upsell.

Responsibilities

As an onboarding manager, you will be both an advisor and a strategist, ensuring new clients gain value quickly while building strong foundations for long-term success. Your responsibilities will include:

• Conducting outbound calls to promote Google Ads solutions.

• Assessing client goals and delivering tailored advertising strategies.

• Designing PPC campaigns that provide immediate impact and sustained results.

• Encouraging higher ad spend and upselling services.

• Keeping client information in the CRM complete and accurate.

• Handling a large number of daily phone interactions with potential clients.

Qualifications

• Bachelor's degree required (Master's in Marketing/Communications preferred).

• Native-level German and English (C2 proficiency).

• At least 2 years of experience in sales or marketing, with client-facing exposure.

• Self-motivated, independent, and consistent in achieving results.

• Experience managing customer relationships and enhancing CRM systems.

• Comfortable integrating AI tools into workflows for personalization.

• Excellent communicator, both written and verbal, with strong presentation skills.

• Goal-driven, proactive, and confident in approach.

• Able to collaborate effectively while working independently.

• Strong business sense with skills in analyzing trends and competitors.

• Dedicated to delivering excellent customer experiences.

German Market Expertise

• Market Knowledge: Understanding of German culture and business norms.

• Strategic Targeting: Ability to identify companies with strong growth potential.

• Problem-Solving: Skilled in resolving complex client challenges.

• Data Analysis: Proficiency in interpreting client and market data.

• Relationship Building: Strong stakeholder engagement skills.

• Cultural Sensitivity: Ability to build trust through awareness of etiquette and nuance.

• Stakeholder Management: Navigating complex decision-making structures.

• Industry Expertise: Knowledge of the digital advertising landscape in Germany and positioning Google Ads effectively.

• Advanced Query Handling: Confident in addressing ROI and integration questions.

• Regulatory Awareness: Familiar with GDPR and local privacy requirements.

Preferred Skills

• Process Optimization: Enhancing efficiency and consistency in operations.

• Collaboration: Effective teamwork and knowledge sharing.

• Communication: Clear and persuasive across different channels.

• Emotional Intelligence: Building rapport through empathy and awareness.

• Open-Mindedness: Welcoming diverse perspectives.

• Critical Thinking: Making informed, data-driven decisions.

• Solution Orientation: Approaching problems with practical strategies.

• Entrepreneurial Spirit: Innovative, proactive, and adaptable mindset.

Benefits

• Hybrid Work: 2 days on-site, 3 days remote (Barcelona-based).

• Relocation Support: Paid flight and accommodation provided in Barcelona.

• Healthcare: Private health insurance.

• Learning: Continuous training and certifications.

• Career Growth: Clear advancement path with coaching support.

• Team Culture: Engaging workplace with contests and dynamic environment.

• Location: Modern office at the World Trade Center, Barcelona, with sea views.