German speaking Technical Support Specialist (d/f/m)

Stellenbeschreibung:

Technical Support Specialist (d/f/m) – German speaking

Company

Leapsome is an AI‑powered people platform that automates HR processes for modern teams. The company is growing rapidly and was recently funded with $60 million Series A.

Overview

We are looking for a Technical Support Specialist in Berlin who will be the first line of contact for our users, investigating issues, resolving technical questions and ensuring every customer gets the most out of our platform.

Responsibilities

Support customers via email with clarity, empathy, and technical depth
Own each inquiry from start to finish, ensuring timely and effective resolution
Troubleshoot complex issues to pinpoint root causes
Collaborate with teammates, Product and Engineering to share insights and resolve recurring challenges
Contribute to internal documentation, self‑help resources, and support process improvements
Host webinars and office hours to empower our customers with knowledge
Experiment with AI to improve workflows, automate insights, and enhance support quality

Qualifications

Technically curious and quick to learn new systems; enjoy connecting the dots across our multifaceted product
Experience in customer support and technical troubleshooting (SaaS environment a plus)
Clear and confident communicator in both English and German
Organized, proactive, and comfortable managing multiple priorities independently in a fast‑paced environment
Good project‑management skills to turn ideas into action
Motivated by continuous improvement, both in customer experience and in how we work
Excited about leveraging AI to streamline work and discover new ways to help users

Work Environment

Open, collaborative, feedback‑driven culture
Digital toolkit includes Leapsome, Zendesk, Notion, Slack, Zoom, and Google Suite
Occasional in‑office meetings in Berlin Mitte and yearly offsite with NYC colleagues in Europe

Benefits

Impact: Part of a fast‑growing scale‑up in People Performance & Enablement
Diverse and international team
Feedback and recognition culture
Hybrid model: work from home or Berlin office
Flexible hours and up to 2 months working elsewhere per year
Learning budget €2,000 per year and access to Good Habitz platform
30 days vacation (up to 40 days with adjusted pay); paid sabbatical after 5 years
Health & Wellness: Urban Sports Club membership, Oliva subscription, 1:1 therapy sessions
Corporate benefits and one‑time WFH stipend €1,000
Team activities such as kayaking, laser tag, game nights
Competitive pay and pre‑IPO equity package

Values

Seek impact – we want to make work fulfilling
Listen & learn – truly understand and grow together
Challenge the status quo – seek better ways
Take ownership & pursue excellence – high expectations, trust, and ownership
Be honest & transparent – handle information with care
Be kind & humble – appreciate and support each other

Application

Send us your CV. A cover letter isn’t necessary, but please answer briefly: Why Leapsome? Why you? We encourage you to apply even if you don’t meet every qualification.

Apply now or keep scrolling to read more about what makes Leapsome a unique workplace!