Gestionnaire de projets et de programmes xScale / xScale Project and Program Manager

Job Summary

As an xScale Project and Program Manager, you will lead large, complex customer deployments for Equinix’s most strategic customers. You will own end‑to‑end delivery, from project initiation through closure, ensuring commitments are met or exceeded while providing a seamless, high‑quality customer experience. This role requires strong independent judgment, executive‑level customer engagement, and the ability to manage cross‑functional, multi‑site, and cross‑regional deployments. You will serve as the primary point of contact, proactively managing risks, issues, timelines, and stakeholder expectations throughout the deployment lifecycle.

Responsibilities

• Project Delivery & Execution
  • Lead and manage large‑scale, cross‑functional, multi‑site, and/or cross‑regional customer deployments.
  • Own the end‑to‑end project lifecycle, including planning, execution, monitoring, change management, and closure.
  • Develop, maintain, and actively manage comprehensive project schedules and deployment plans.
  • Identify, manage, and mitigate delivery risks, dependencies, and in‑flight changes.
  • Proactively surface potential timeline and delivery risks and communicate impact clearly to internal stakeholders and customers.
• Customer & Stakeholder Management
  • Serve as the primary customer interface during deployments, maintaining an executive‑level presence.
  • Build strong, trusted relationships with customer stakeholders and internal partners.
  • Lead regular customer and internal governance meetings to review progress, risks, and milestones.
  • Deliver clear, timely, and professional customer communications covering updates, issues, resolutions, and key milestones.
  • Coordinate final project walk‑throughs and deliver project close‑out documentation.
• Escalations & Issue Resolution
  • Independently manage standard and mid‑level escalations; partner with management on complex issues as required.
  • Drive issue resolution with urgency, persistence, and professionalism.
  • Hold internal teams accountable for delivery commitments, outcomes, and timelines.
• Cross‑Functional Leadership
  • Effectively engage and coordinate internal teams across sales, operations, design, construction, and external vendors.
  • Facilitate clear, consistent communication across all delivery teams.
  • Leverage experience and judgment to anticipate challenges and address issues early in the process.
• Continuous Improvement
  • Capture lessons learned through customer and internal debriefs.
  • Apply insights to improve future deployments, processes, and customer experiences.

Qualifications

• Proven ability to manage large, complex customer projects with minimal supervision.
• Highly organized with strong attention to detail and execution discipline.
• Collaborative leadership style with the ability to build strong internal and customer relationships.
• Strong analytical and problem‑solving skills; able to remain calm and effective under pressure.
• Solid understanding of data centre environments and infrastructure deployments.
• Working knowledge of Equinix products, services, and operational processes.
• Excellent written and verbal communication skills in English and French.
• Professional presence suitable for executive‑level customer interactions.

Benefits

Equinix offers a comprehensive benefits package that aligns with our core values of being competitive, inclusive, sustainable, connected, and efficient. Key benefits include:

• Employee Assistance Program.
• Pension plan (PPK) – an employee capital plan.
• Private Medical Insurance (PMI) for employees and eligible dependents.
• Life and Accident Insurance cover.
• Annual leave, flex wallet, multi‑sport card, lunch pass card, discount portal, statutory allowances, and reimbursements for remote working and corrective glasses.
• Paid and unpaid leaves in line with local market practices and regulatory requirements.

Pay range for the Warsaw, Poland office: 192,000 – 317,000 PLN per annum.

Equal Employment Opportunity

Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.