Global Business Analyst & Admin (Marketing & Data Cloud) -Salesforce (m/w/d)

Your Assignments

PULSE Program (OneCRM) Support:

• Support the overall OneCRM transformation at Fresenius Kabi and build an entire new Commercial Ecosystem from scratch by:
  • Help defining the wider Customer Engagement ecosystem within the Marketing & Data streams
  • Preparing workshops with the countries, in order to kickstart the localization phase
  • Defining harmonized business processes across regions and business units with a focus on Marketing & Data Cloud
  • Write Features & User Stories including potential solution design with a strong focus on Marketing & Data Cloud
  • Configuring the OneCRM instances with a focus on Marketing & Data Cloud
  • Support Trainings and Hypercare as part of the wider implementation phase
  • Support with the configuration and set-up of the new Commercial Ecosystem

Operational Business Support

• Lead and support regional CRM initiatives and process optimizations surrounding the wider Customer Engagement ecosystem
• Developing training materials and providing training sessions to ensure that stakeholders understand and can effectively use new systems or processes.
• Deliver end-user support and drive CRM adoption to gain efficiencies wherever possible
• Data Management – keeping our CRMs clean and increase data quality (including tech debt reduction, data migration and cleaning)
• Support with Reporting & Analytics to allow take better data-driven decisions
• Close cross-functional collaboration with regional teams, IT and global digital transformation

Your Profile

• At least 5 years of professional experience in Pharma / Life Science industry, preferably in CRM focused and commercial-oriented roles
• At least 3 years of professional experience as a Salesforce Business Analyst or Admin
• University degree business administration, economics, or similar field, preferably MBA or PhD
• Profound project management and stakeholder management skills
• In depth, practical experience with JIRA and Confluence
• Salesforce Admin Certification is a must (additional Business Analyst, Service Cloud and FSL certifications preferred)
• Independent, process- and result-oriented way of working
• Excellent communication and presentation skills
• Fluency in the English language is required, any additional languages are an advantage
• Intercultural experience and willingness to travel internationally