Global Digital Operations Manager (d/f/m) TK ELEVATOR IBERICA HOLDING, SL UNIPERSONAL

TK Elevator (TKE) is a global leader in vertical transportation and urban mobility. We provide engineering that keeps the world moving, including design, installation, and maintenance of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – including multi‑brand modernization and service any place, any time. With TK Elevator’s AI and digital solutions there are no longer any limits to urban mobility. TK Elevator became independent following its separation from the thyssenkrupp group in 2020. The company achieved sales of €9.2 billion in fiscal year 2024/2025. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. TKE – Move Beyond.

Digital Operations Centers (DOC) at TKE intend to translate data into actionable insights for our service and sales workforce in field operations, all geared towards improving performance of our customers’ elevators and escalators. At multiple locations worldwide we run DOC’s where top experts from elevator domain, data and field operations gather. We are now ready to accelerate the impact of our DOCs. We will actively drive global learning across the world – Americas, Europe and Asia. We are seeking a highly motivated individual to join our global DOC team, located in Düsseldorf. The ideal candidate has gained first professional experience in designing processual and organizational setups, ideally within a consulting or corporate role. The Analyst role is key to leverage the successful impact of local DOC’s at global scale.

Responsibilities

• Closely collaborate with global DOC leadership
• Improve processual and organizational setup of global DOC collaboration model
• Drive and develop regular reports on progress and effectiveness of globally distributed DOC’s
• Conduct market intelligence research on peer competition and their approaches similar to DOC at TK Elevator
• Conduct market intelligence research on different industries’ approaches similar to DOC at TK Elevator
• Create training and communication material (e.g. PowerPoint and video) to explain DOC’s to the wider TKE organization

Qualifications

• Bachelor’s or Master’s degree in business, economics, technical or engineering program or a comparable subject
• At least 2 years professional experience with exposure to process and organization design in a consulting or corporate role
• High proficiency in the core MS Office suite of applications, ideally additional PowerBI skills
• Understanding of the B2B world in a Service context
• Competence in data analysis and passion for data‑driven business focused innovation in industrial services
• Fluent in English; German is a plus
• Position located in Madrid

Benefits and Additional Information

• Health and Safety – Highest standards and a wide range of health promotion and healthcare activities
• Flexibility – We support, for example, through flexible yet regulated working hours and remote working options
• Collaboration & diversity – Collegiality is of huge importance – we treat everyone with respect and appreciation
• Development – Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally
• Creative leeway – We offer an environment in which you can try out new solutions in a no‑blame culture
• Sustainability – We act with responsibility and environmental awareness
• Work environment – We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets