Global Digital Operations Manager (d/f/m)

Company Overview

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs.

TK Elevator (TKE) is a global leader in vertical transportation and urban mobility. We provide engineering that keeps the world moving, from design to installation and maintenance on any brand of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – any place and any time. With our digital solutions like AGILE and the IoT platform, MAX, there are no longer any limits to urban mobility. TK Elevator became independent following its separation from the thyssenkrupp group in 2020. The company achieved sales of €9.3 billion in fiscal year 2023/2024. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. TKE – Move Beyond.

About the Role

Digital Operations Centers (DOC) at TKE intend to translate data into actionable insights for our service and sales workforce in field operations, all geared towards improving performance of our customers' elevators and escalators. At multiple locations worldwide we run DOC's where top experts from elevator domain, data and field operations gather. We are now ready to accelerate the impact of our DOCs. We will actively drive global learning across the world – Americas, Europe and Asia. We are seeking a highly motivated individual to join our global DOC team, located in Düsseldorf. The ideal candidate has gained first professional experience in designing processual and organizational setups, ideally within a consulting or corporate role. The Analyst role is key to leverage the successful impact of local DOC's at global scale.

Responsibilities

• Closely collaborate with global DOC leadership
• Improve processual and organizational setup of global DOC collaboration model
• Drive and develop regular reports on progress and effectiveness of globally distributed DOC's
• Conduct market intelligence research on peer competition and their approaches similar to DOC at TK Elevator
• Conduct market intelligence research on different industries' approaches similar to DOC at TK Elevator
• Create training and communication material (e.g. power point and video) to explain DOC's to the wider TKE organization

Qualifications

• Bachelor's or Master's degree in business, economics, technical or engineering program or a comparable subject
• At least 2 years professional experience with exposure to process and organization design in a consulting or corporate role
• High proficiency in the core MS Office suite of applications, ideally additional PowerBI skills
• Understanding of the B2B world in a Service context
• Competence in data analysis and passion for data-driven business focused innovation in industrial services
• Fluent in English; German is a plus

Benefits

• Health and Safety –Highest standards and a wide range of health promotion and healthcare activities
• Flexibility –We support, for example, through flexible yet regulated working hours and remote working options
• Compensation & pension – Fair working conditions, competitive compensation, following “Collective Agreements” and support with pension schemes
• Collaboration & diversity –Collegiality is of huge importance – we treat everyone with respect and appreciation
• Development –Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally
• Creative leeway –We offer an environment in which you can try out new solutions in a no-blame-culture
• Sustainability –We act with responsibility and environmental awareness
• Work environment –We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets

Diversity Statement

We value diversity

At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.

Do you have a disability and would like to work with us? Then we look forward to your application!

As a signatory of the Charter of Diversity, TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. Although we are not completely barrier-free yet, we are working every day to improve ourselves. Let's overcome barriers together and work on individual solutions that work for you.