Global IT Service Continuity Manager (m/f/d)

Global IT Service Continuity Manager (m/f/d)

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Key responsibilities

IT Service Continuity Management (ITSCM) aims to manage risks that could seriously impact IT services. This ITIL process ensures that the IT service provider can always provide the minimum agreed Service Levels, by reducing the risks derived from disaster events to an acceptable level and planning for the recovery of IT services. ITSCM is designed to support Business Continuity Management.

Working as a member of the IT Service Management team within Allianz Partners CIO, you will support the IT RUN Manager Lead in monitoring IT Service Resilience processes. This includes planning, executing, and reporting on recovery events in alignment with Disaster Recovery (DR) testing schedules to ensure that IT services supporting our most critical business processes are resilient and fit for purpose.

You will also contribute to meeting DORA regulatory requirements by ensuring that DR testing scenarios are well-defined, executed, and documented with appropriate evidence, in coordination with internal and external stakeholders.

Through this role, you will have the main following responsibilities:

• Coordinate the development, quality review, and testing of Disaster Recovery (DR) plans to ensure core business technologies are resilient and recoverable.
• Ensure timely delivery of application-specific IT DR Plans for all in-scope applications (~70), including those under AZT and OM scope.
• Coordinate the planning, validation, and tracking of Minimum Yearly Test Plans (MYTP), ensuring test scope, scenarios, and evidence meet DORA requirements.
• Oversee the development and submission of IT Business Continuity Plans (BCPs), ensuring alignment with IT service providers and BIA outcomes.
• Facilitate workshops with AZT, external vendors, and application owners to clarify deliverables, validate RTO/RPOs, and align on timelines, evidence formats, and risk mitigation options.
• Ensure IT service providers can meet minimum agreed service levels in a disaster, reducing risk to acceptable levels and sustaining recovery capability.
• Use data analytics and automation to improve DR reporting, KPI tracking, and ITSCM process efficiency.
• Regularly report Disaster Recovery activities to senior management.
• Continually review and improve existing DR processes to ensure they meet business and regulatory requirements.

What you bring

• 3+ years of experience in IT or Operational Resilience fields (BCM, Crisis Management, or ITSCM).
• Experience in strategic ITSCM planning and execution.
• Experience in recognition of ITSCM trends, benefits, and implementation of business opportunities.
• Project Management experience.
• At a minimum possess a Bachelor of Engineering, Computer Science or Mathematics (or other analytical related) degree.
• Solid experience (5+ years) in IT or OM.
• ITIL certification is a plus.
• Understanding of ITSCM strategy, operations, management, leading engagements across business functions.
• Profound monitoring of the ITSCM program including reporting to the BM responsible for IT.
• IT Architecture knowhow (functional, application, information architecture).
• Ability to estimate the business, financial and technical impact of Architecture alternatives.
• Interpersonal, communication, and presentation skills.
• Independently follow-up with stakeholders to aid in solution development.
• Basic knowledge of data analytics, business intelligence, or automation tools (e.g., RPA, AIOps) to support DR reporting and IT service resilience monitoring.
• Stakeholder management: ability to influence, guide and build relationships at a senior level within AZP.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs.

All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.