Global Operations and Customer Quality Specialist (m/f/d)

Global Operations and Customer Quality Specialist (m/w)

Join to apply for the Global Operations and Customer Quality Specialist (m/w) role at One Mobility Group

One Mobility Group bridges nearly a century of German automotive engineering precision with the innovation power of the globe’s largest electronics and ICT manufacturer. This unique positioning makes us the strategic partner for end‑to‑end mobility solutions—from initial concept design to large‑scale manufacturing. Our comprehensive portfolio spans the full spectrum of electrified mobility, including power distribution systems, high‑ and low‑voltage modules, safety components, and advanced charging solutions. We specialize in integration expertise that seamlessly connects data, power, and sensing—redefining what’s possible in intelligent, connected mobility.

At One Mobility , you will join a vibrant international team of 10,500 people, working together in 17 countries across Europe, Asia, North America, the Middle East, and Africa. Step into a culture where inclusivity is the foundation, where your ideas are trusted and supported, your passions are nurtured, and the spirit of collaboration is encouraged.

We move fast, think differently, and empower our people to deliver breakthrough solutions.

Responsibilities

• Integrate customer requirements into company methods, tools, and processes; act as the “Voice of the Customer” throughout serial production.

• Drive cross‑plant quality alignment by reusing lessons learned, best practices, and quality standards across all programs and locations.

• Manage quality risks and customer support during ramp‑up and serial production phases in collaboration with the Head of APQP.

• Develop and implement standardized global quality concepts in alignment with plant Quality Managers and AKMG functions.

• Serve as main quality interface to OEMs, ensuring fulfillment of their requirements and supporting launch activities.

• Prepare plants for new customer engagements (audits, assessments, run‑at‑rates, visits, etc.).

• Lead customer satisfaction analysis, KPI reporting, and corrective action plans (“Voice of the Customer”).

• Collect and analyze key quality KPIs (PPM, warranty, COPQ, customer complaints) and drive continuous improvement with plant quality teams.

• Monitor and support QRQC/8D processes for major complaints and manage escalations with OEMs.

• Ensure correct creation and regular review of product/process FMEAs and control plans.

• Lead or coordinate CI teams on scrap reduction, customer PPM, and quality cost targets.

• Oversee global warranty management (data analysis, reporting, negotiations with customers, market monitoring) in cooperation with the Warranty Center.

• Develop and deliver customer‑specific training on systems, tools, and quality methods.

• Capture, share, and apply lessons learned across plants and programs.

Qualifications

• Degree in a technical field, or equivalent technical qualification.

• Minimum 5 years of similar experience, ideally in a global or multi‑plant environment.

• Experience in the automotive industry, specifically in quality, environmental, or energy management.

• Leadership experience is an advantage.

• Strong understanding of automotive quality standards (VDA, AIAG).

• Knowledge of DIN and IATF 16949 requirements.

• Experience working with customer‑specific standards and OEM requirements.

• Experience in cross‑plant or global quality deployment is a plus.

• Fluent English (written and spoken).

• Willingness to travel internationally (min. 50 %).

• Ability to work across multiple sites and time zones.

Our offer

• A permanent, full‑time position

• A mixed team of fresh talent and long‑standing employees

• Flexible working hours thanks to a flexitime model and mobile working

• Extensive training and development opportunities

• A structured induction program

• An attractive remuneration package

• Benefits (JobRad, Job Ticket, VWL)

Are you interested?

We are looking forward to receive your application. If you have any questions in the meantime do not hesitate to contact us. Please apply online in English and use our web portal at onemobility.recruitee.com .

One Mobility Autokabel GmbH

Contact person: Anastasiia Masliuk

Business Unit: One Mobility Autokabel