Global Operations Manager (m/w/d)

Riverty WorkFromHome

Stellenbeschreibung:

2 days ago – Be among the first 25 applicants.

Everyone's story matters. Come shape your story with us at Riverty.

To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 11 countries. United by one mission: Combining empathy, advanced technology and data‑driven insights to keep people and businesses in flow. With payments made for them, so that they don't have to worry about it.

And there's more:

We are part of the family‑owned Bertelsmann group. Established. Corporate. In a fast‑paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech.

At Riverty, you’re not just stepping into a role — you’re stepping into the driver’s seat of our customer service transformation. You’ll lead with vision, connect business ambitions with cutting‑edge tech, and bring AI‑powered solutions to life. If you thrive on turning strategy into impact, challenging the status quo, and inspiring teams to deliver their best, this is where you’ll make it happen.

Global Operations Manager (m/f/d) – Client Success Management Team

(permanent, full‑time). Join our team at our location in Berlin, Münster, Verl or Baden‑Baden – flexible working conditions are available.

What will be your challenge in the role:

You delight our most strategic international clients and their customers by delivering excellent service.
You increase our efficiency by ensuring globally harmonized operations that continuously meet the agreed service levels.
You identify, align and implement best‑practice O2C, BNPL and 3DC processes across our global operations.
You manage, measure and report on our operational performance and communicate the results to our clients.
You act as operational key point of contact for our clients, manage incidents and errors towards them and prevent recurrences.
You work with technical teams to understand basic system setups and ensure smooth data exchange between different systems.

What you need to succeed in the role:

You have several years of experience in process management, operations and/or client management in an international environment.
You possess deep process knowledge and superb analytical skills.
You understand how data moves between different systems and how to manage this process.
You have experience working in a matrix organization and can navigate complex reporting and communication lines effectively while building strong relationships.
You are a great communicator and fluent in German and English, both written and spoken.

#DE18

Equal Opportunity Employer Statement

We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table. Therefore, we are actively looking for people who enrich our company through their identity, background and personal experiences, with or without a disability.

Benefits

Bei Riverty kannst du sein, wer du bist. Wir setzen uns dafür ein, eine inklusive Umgebung und eine wertschätzende Kultur zu schaffen, die durch unsere Mitarbeitenden‑Netzwerke bereichert wird.
Priorisiere deine Gesundheit mit unterstützten Sport‑ und Freizeitaktivitäten.
Nutze unsere zahlreichen Aus‑ und Weiterbildungsmöglichkeiten! Entwickle deine Fähigkeiten mit Trainingsangeboten der Bertelsmann University, Sprachkursen oder Führungstrainings.
Profitiere von unseren Rabatten auf Bertelsmann‑Produkte und finanziellen Zusatzleistungen.
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