Global Order Operations & Customer Success Manager (m/f/d)

Overview

Global Order Manager (m/f/d) role at Trench Group.

Hybrid | Full time | Senior (5+ years)

Sense The Power

About Trench Group

Trench Group is a global leader in high-voltage power transmission components and systems. Headquartered in Berlin with over 100 years of experience, the company leads the portfolio of high-voltage power transmission components and systems. With product groups including bushings, coils, and instrument transformers, the company is a system-critical player in the energy transition and sustainable energy future. We operate globally with more than 2,500 employees across nine factory locations and four regional sales hubs.

Your Tasks

• Order Lifecycle Ownership: Oversee the full global order process—order entry, fulfillment, invoicing, and proactive issue resolution—ensuring accuracy, efficiency, and customer delight.
• Capacity Balancing & Segment Planning: Balance load across multiple global factories.
• Supply Chain & Inventory Coordination: Collaborate with production, logistics, and procurement teams to optimize material flows and on-time delivery across all plants.
• Process Standardization & Best Practices: Harmonize order management, fulfillment, and planning processes across global sites to ensure efficiency, transparency, and compliance.
• Data-Driven Performance Management: Track and analyze operational KPIs (OTD, order accuracy, NPS), leveraging dashboards and reports to identify trends and improvement areas.
• Continuous Improvement: Proactively identify process improvements, working closely with IT to maximize ERP/CRM/OMS integration and analytics capabilities.
• Customer Relationship Management: Serve as primary escalation point for global key customers; drive high NPS scores through exceptional service, clear communication, and systematic follow-up.
• Cross-Functional & Cross-Location Collaboration: Facilitate effective teamwork among sales, engineering, operations, and plant management to deliver on global and local targets.
• Budget Planning & Reporting: Contribute to annual, quarterly, and monthly planning cycles; ensure consistent reporting across all sites.
• Mentorship & Leadership: Coach and develop local order management teams in best-in-class global practices and customer-focused thinking.

Requirements

• Proven experience in order management, supply chain, or logistics within the electrical or manufacturing industry.
• Strong customer service skills with the ability to manage relationships effectively.
• Ability to communicate technical data and requirements in customer and production discussions.
• Experience in process harmonization, lean/continuous improvement, and best practice rollouts across regions.
• Excellent organizational and problem-solving skills.
• Proficiency in ERP systems and Microsoft Office Suite.
• Strong analytical skills and attention to detail.
• Ability to work collaboratively in a global team environment.
• Excellent communication skills in English, both written and verbal. German or additional languages are a plus.

We offer

• Flexible and mobile working opportunities
• Practical experience in optical current measurement technology and sustainable energy transmission
• Opportunity to work in a motivated team on forward-looking projects and gain insights into the latest technologies
• Support from experienced professionals in handling the latest measurement technology

HAVE WE PIQUED YOUR INTEREST? We are looking forward to receiving your application — just click on the "Apply Now" button and send us your application.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Industrial Machinery Manufacturing
• Renewable Energy Equipment Manufacturing
• Semiconductor Manufacturing

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