Global Salesforce (Senior) Business Analyst & Admin (m/f/d) - Sales

Your Responsibilities:

Global Platform Development (Sales Stream)

• Own and evolve the Sales stream within the global Customer Engagement ecosystem (focus on Agentforce for Life Sciences & Sales Cloud), ensuring scalability, standardization, and alignment with global platform strategy
• Design and implement global solutions, features, and enhancements, including configuration of flows, objects, page layouts, automation, and integrations
• Collaborate closely with other platform streams (e.g., Marketing, Customer Service, Technical Service) to ensure seamless end-to-end processes, consistent data flows, and a unified customer view across the ecosystem
• Translate business requirements into solution designs and technical specifications, ensuring best practices and long-term maintainability
• Ensure alignment with global data models, governance frameworks, and architecture standards
• Continuously improve the platform by identifying opportunities for automation, harmonization, and efficiency gains
• Identify and drive the adoption of AI-driven capabilities (e.g., Agentforce, predictive insights, automation) within the Sales stream, translating business needs into scalable AI‑supported solutions that enhance efficiency, decision‑making, and customer engagement

Local Demand Definition & Implementation

• Own the implementation of prioritized demands in alignment with global governance and product prioritization processes
• Collaborate closely with business stakeholders and local CRM specialists to refine requirements and ensure implementation readiness
• Validate and challenge incoming requirements to ensure scalable, reusable, and globally aligned solutions
• Support localization by working with regional teams and local CRM roles to adapt global solutions and templates to market‑specific needs while maintaining overall standardization
• Contribute to workshops and alignment sessions to ensure smooth translation of business needs into global solutions and effective deployment into operations
• Evaluate and prioritize demands with a focus on leveraging AI capabilities where applicable, ensuring scalable, value‑driven, and future‑oriented solutions

Commercial Excellence, Collaboration Model & Regional Hub Setup

• Operate as part of a globally distributed Salesforce platform team, organized across regional hubs to ensure coverage across time zones
• Collaborate seamlessly across regions, with shared responsibility for all countries and markets, both in daily operations and platform evolution
• Act as the functional expert for the Sales stream, supporting local CRM Enablement Analysts with deep platform knowledge and guidance when required
• Work closely with IT, Commercial Excellence, and Digital Transformation teams to ensure alignment across the broader ecosystem
• Lead and support cross‑regional CRM initiatives and process optimizations within the wider Customer Engagement ecosystem

Data Analytics & Operational Business Support

• Ensure data quality, consistency, and integrity across the Sales domain, including technical debt reduction and possibly supporting with data migration and cleansing
• Enable advanced reporting, analytics, and AI‑driven insights by ensuring proper data structure, availability, and usability for data‑driven decision‑making
• Support the development of training materials and enablement concepts, and contribute to training sessions where required (e.g., complex topics, new functionalities, or critical phases), in close collaboration with local teams
• Provide expert‑level support for complex or escalated topics, enabling local teams to drive adoption through best practices and advanced issue resolution

Your Requisitions:

• University degree in business administration, economics, or similar field
• At least 5 years of professional experience in the Pharma / Life Sciences industry, ideally in CRM, commercial excellence, or customer engagement environments
• At least 3 years of hands‑on experience working as a Salesforce Business Analyst and/or Admin
• Strong experience with Salesforce Sales Cloud and ideally Agentforce for Life Sciences, including configuration, and platform development
• Proven experience in translating business requirements into scalable technical solutions within a global platform environment as well as experience working within global governance models and collaborating with distributed, cross‑regional teams
• Salesforce Administrator Certification and/or Business Analyst required; additional certifications such as Sales Cloud Consultant, Advanced Admin, or Platform App Builder are nice to have
• Solid understanding of Salesforce data models, automation (e.g., flows), security concepts, and reporting capabilities as well as experience with agile delivery models and tools such as JIRA and Confluence
• Strong analytical and problem‑solving skills, with the ability to design scalable and maintainable solutions
• Experience or strong interest in leveraging AI‑driven capabilities (e.g., Agentforce, predictive insights, automation) within CRM platforms
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across technical and business teams
• Structured, independent, and results‑oriented working style
• Fluency in English required, any additional languages are an advantage
• Intercultural experience, ability to work in a global environment, and willingness to travel internationally

Equal Opportunity Statement – We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.