Global Service Delivery Manager / IT Infrastructure Services

Stellenbeschreibung:

Global Service Delivery Manager / IT Infrastructure Services

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. Our people are diverse, creative, and passionate, raising the bar for excellence every day. If this sounds like an environment where you’ll thrive, join us on our journey to advance the technological world through innovation and creativity.

Key Responsibilities

Lead end-to-end IT infrastructure service delivery across global accounts and multiple geographies
Ensure SLA and KPI adherence, driving continuous improvement and operational excellence
Oversee data center operations, including capacity planning, hardware lifecycle, virtualization, and disaster recovery
Manage cloud services across Azure, AWS, and GCP platforms, ensuring performance and scalability
Supervise network and cybersecurity operations, including SD‑WAN, segmentation, and compliance with ISO/GDPR standards
Lead digital workplace initiatives, such as VDI deployment, device lifecycle, and user experience improvement
Own full P&L responsibility, managing budgets, forecasts, and cost optimization for service operations
Drive transformation and automation initiatives, leveraging tools like Grafana, Azure Arc, and ServiceNow
Provide strategic leadership and mentoring to large global teams, promoting collaboration and accountability
Build and maintain strong client and stakeholder relationships, ensuring high customer satisfaction and trust

Requirements

Bachelor’s or Master’s degree in IT, Engineering, or related field
15+ years of experience in IT Infrastructure Service Delivery across global environments
Proven record managing large teams (100+ resources) and multi‑country service operations
Strong understanding of ITIL frameworks, managed services, and service desk operations
Expertise in cloud, network, and cybersecurity domains, including automation and enterprise tooling
Experience managing financial performance, budgets, and cost optimization strategies
Strong leadership, communication, and stakeholder management skills
Fluency in German and English (C1/C2)
Experience in regulated industries such as manufacturing, energy, or finance is a plus
Relevant certifications like ITIL V3/V4, PMP, CCNA, ISO 9001, or CSM are preferred

We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity.

We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.