Guest Relation Manager (d/w/m)

Stellenbeschreibung:

Job Overview

Guest Relation Manager (d/w/m) – Full‑time. Reliable, responsive, and solution‑oriented. You will manage complaints, coordinate staffing, support various departments, and lead when the Front Office Manager is absent.

Salary: Monthly gross €3,200.

Key Responsibilities

Handle customer complaints and find creative solutions.
Study and manage duty rosters to ensure adequate staffing.
Assist across all departments during busy periods.
Lead team decisions and maintain smooth operations when the Front Office Manager is not present.
Available evenings and weekends.

Benefits

Permanent contract from day one.
Respect culture – #youmatter.
Company pension plan.
Subsidy for Deutschlandticket.
Two‑week advance duty schedule.
Company Car – JobRad option.
Accommodation at 9,000+ Marriott hotels.
Supportive team.
Free all‑day meals in employee restaurant.
And you’re the 10th benefit!

Qualifications

Teamplayer, open‑minded and communicative.
Several years of experience in the hospitality industry.
Problem solver with a hands‑on mentality.
Can be relied upon entirely; takes responsibility.
Can maintain operations in absence of Front Office Manager.

How to Apply

Send your application via the “Jetzt bewerben” button, or meet us in person at “Dein Augenblick” in the hotel foyer every 1st and 3rd Wednesday from 16:30 to 17:30.

About Le Méridien Hamburg

Located on the Außenalster, the hotel boasts 285 bright rooms, 15 conference rooms, and iconic restaurant HERITAGE on the 9th floor. In less than five minutes you’ll be in the trendy St. Georg district.