Head of Account Management - Hospitality (german speaking, berlin based, m / f / x)

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As a Head of Account Management, you will lead a team of Account Managers who are empowering restaurants to simplify and scale their operations through restaurant technology.

Note: This role is based in Berlin, Germany.

What you'll be doing:

• Lead the Account Management team to drive the retention and growth of our accounts ensuring an exceptional level of customer experience
• Manage the overall pipeline of new and existing customers joining the platform.
• Collaborate with the Head of Direct Sales to ensure the handover process from deal to partnership is as smooth and effective as possible.
• Refine and optimize current processes including all tools used to connect and maintain customer relationships.
• Hire, coach, and develop a team of high performing Account Managers
• Develop each team member to increase adoption of the platform and payments across existing customers.
• Ensuring clear communications between the rest of the sales team - Collaborate with the team to ensure Setup checklists are completed and customers are handed over properly.
• Continue to grow the customer base through up- and cross selling opportunities by looking at market opportunities and developing our team to effectively provide solutions to our existing customer base.
• Ensure the team exceeds its monthly MRR and KPI targets.
• Analyze sales forecasts, call volume and pipelines for overall team and individuals.
• Develop and hire team members for current and future opportunities.
• Listen to calls and demonstrations and provide feedback to the team.
• Creating new strategies to help grow revenue streams for the Account Management team
• Manage high level deals with large organizations as well as well known brands.

What you'll bring to the team:

• Extensive experience in a relevant Account Management team leadership role with a bias towards coaching and development to get the best out of people
• Relevant work experience in an industry like retail or hospitality, IT solutions, software sales, e-commerce, cloud applications, SaaS, POS, or technology.
• Demonstrated ability to lead a group towards common goals and enable them to deliver results

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy :

• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• LinkedIn Learning : At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community

….and so much more!