Head of Aftersales（Geely auto Brand）

Responsible for leading and optimizing Geely’s after‑sales business in the local market, including spare parts, service operations, and customer satisfaction. The role aims to build a customer‑centric after‑sales system that supports brand reputation, enhances dealer capability, and drives profitability.

Key Responsibilities

1. After‑sales Strategy & Target Management

• Formulate and implement the annual after‑sales business plan , including spare parts and service targets.
• Lead the after‑sales team to achieve sales, profit, and customer satisfaction objectives.
• Continuously improve service standards and operational efficiency across the dealer network.

2. Spare Parts Business Management

• Develop and execute the spare parts sales strategy to ensure revenue and margin growth.
• Establish and optimize parts order and internal working processes to ensure smooth supply chain operations.
• Set up pricing and marketing strategies for spare parts and accessories to strengthen competitiveness and profitability.
• Manage stock levels and warehouse operations , ensuring optimal inventory turnover and supplier performance (KPI monitoring, payment follow‑up, etc.).
• Oversee initial parts orders for new vehicle launches to ensure timely market readiness.
• Conduct Back Order (BO) analysis and follow‑up to minimize delays and enhance customer satisfaction.
• Develop local suppliers for oil, accessories, and parts to improve cost efficiency and enhance product offerings.
• Support dealer network development by improving parts supply efficiency and service capability.
• Build strong cooperation between the after‑sales team, dealers, and suppliers to ensure consistent brand service experience.
• Plan and implement after‑sales marketing activities to increase customer retention and parts sales.
• Strengthen customer satisfaction management through continuous monitoring of service quality and feedback.
• Promote NPS (Net Promoter Score) and service excellence initiatives across the dealer network.

5. Operational Excellence & Team Leadership

• Ensure all after‑sales operations are in line with Geely global standards and local regulatory requirements.
• Lead and develop a high‑performing after‑sales team with clear KPIs and performance evaluations.
• Drive a culture of continuous improvement, compliance, and customer focus within the department.

Qualifications

Education

• Bachelor’s degree or above in Automotive Engineering, Business Administration, or related fields.

Experience

• Minimum 5 years of experience in automotive after‑sales operations , preferably in a car brand or dealer group.
• Proven experience in parts, service, and supplier management .
• Strong understanding of after‑sales business processes and KPIs.
• Excellent communication, negotiation, and leadership skills.
• Strategic mindset with strong execution and problem‑solving abilities.
• Data‑driven approach to business improvement and customer satisfaction.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Motor Vehicle Manufacturing, Retail Motor Vehicles, and Wholesale Motor Vehicles and Parts