Head of Customer Success

Would you like to lead Customer Success activities in shaping strategy and boosting retention in the corporate benefits area? Ready to drive impact and inspire success? This role is for you!

• Lead the development and execution of the Customer Success (CS) strategy in line with corporate goals, focusing on maximising Net Revenue Retention (NRR)
• Ensure alignment of CS objectives across functions, secure necessary resources, and manage annual CS planning and budgeting
• Monitor KPIs, analyse results, and report to senior management
• Collaborate with Sales, Marketing, Product, and other departments to continuously improve the customer journey
• Build strong customer relationships, drive strategic upsell and cross-sell initiatives, and standardize CS process through playbooks and best practices

• Proven experience in leading and developing Customer Success teams within HR Tech/SaaS environment, with a strong focus on NRR strategies
• Solid analytical skills and experience using data to shape customer strategies, optimize processes, and identify growth opportunities in a SaaS context
• Excellent communication and leadership skills to build trust with both customers and internal stakeholders
• Strong problem-solving skills combined with a proactive, solution-oriented approach to decision-making
• Fluent spoken and written German

• Opportunity to make a meaningful impact on the health and well-being of both employees and customers through strategic initiatives
• Join a passionate, collaborative team with a strong “can-do” mentality and commitment to continuous improvement
• High-impact interim role with the chance to shape key Customer Success strategies and processes
• Work closely with senior leadership and cross-functional teams in a dynamic, purpose-driven environment

We look forward to receiving your application!

Please contact Edyta at: +49 30 233 291 754

We’ll reward the successful placement of your recommendation with EUR 500