Head of FLOD Customers AML KYC for SSBI (m/f/d), Managing Director

Head of FLOD Customers AML KYC for SSBI (m/f/d), Managing Director

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We’re looking for an experienced AML‑KYC leader to shape and lead the First Line of Defense (FLOD) Customers AML KYC function across SSBI in Continental Europe. In this role you’ll partner with senior stakeholders in all lines of defense to enhance oversight, challenge shared‑service performance against SLAs, strengthen controls, and implement continuous improvements that meet evolving regulatory and business expectations.

What You Will Be Responsible For

• Lead FLOD Customers AML KYC operations and partner with Compliance (2LOD) and Internal Audit (3LOD) to ensure high quality execution across onboarding, periodic and event driven reviews and transactions monitoring
• Serve as FLOD Customers AML KYC single point of contact and escalation for SSBI; engage proactively with regional leadership and senior management
• Design and run a risk based oversight model for AML KYC activities delegated to Group shared services (e.g., Global AML Center)
• Oversee outsourcing/delegation compliance in line with EBA/EMEA expectations and SSBI standards
• Ensure alignment to the Global AML & Sanctions Program/KYC Standard and local regulatory uplifts
• Own audit/regulatory remediation: respond to findings, agree corrective actions, track to closure, and demonstrate durable control effectiveness
• Represent FLOD and provide concise, decision ready management information and risk reporting to senior stakeholders and governance forums
• Lead, coach, and develop a team of AML KYC professionals across six countries; foster a high‑performance, inclusive culture

Your profile

• Master's degree in Banking, Economics or similar
• More than 10 years of experience in business management functions preferably with experience working in a global systematically important financial institution governed by EU regulations
• Several years of AML KYC leadership, ideally in a multijurisdictional environment
• Experience with outsourcing oversight and KPI/KRI driven performance management
• Demonstrated ability to challenge the status quo constructively, spot improvement opportunities, and lead implementation of process and control enhancements across multiple jurisdictions
• Stress‑resilient with strong judgment
• Fluent English; another European language is an advantage
• ACAMS/ICA certification is a plus

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

Equal Opportunity Employer

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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