Head of Global Account Management

Join the Future of Work! Malt is Europe’s leading freelance marketplace, connecting over 850,000 freelancers with more than 90,000 companies. Founded in 2013, we transform how work gets done through a tech‑powered, human‑centered platform.

Why Malt?

• A diverse team of 600+ Malters across 6 European countries
• A culture that champions equality (50% of our executive team are women) and inclusive growth
• Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
• A mission to give everyone the freedom to work differently

Head of Global Account Management leads the Global Expansion team within the region. Your mission is to coach and develop a team of Global Account Managers (GAMs) and National Account Managers (NAMs) to ensure exceptional revenue retention, renewal success, and aggressive growth across multinational accounts. You will drive global alignment across Sales, Ops, Legal, Finance, and Product, owning team performance, sales governance, and seamless cross‑country execution.

About The Role

• Translate Malt’s global strategy into actionable team priorities, territory mapping, and account allocations
• Manage, coach, and develop team members to elevate global execution, ensuring a culture of high performance and accountability
• Lead rigorous forecasting reviews, ensuring deep MEDDIC discipline, pipeline quality, and impeccable CRM accuracy
• Partner with GAMs on complex negotiations and renewal strategies, building rapport with champions and securing access to economic buyers
• Oversee the deployment of Malt across different countries and entities, removing operational blockers to ensure contract revenue realization
• Act as the bridge between your team and Ops, Legal, Finance, and Product to approve commercial strategies for major global MSAs and RFPs
• Proactively identify risks in account health or pipeline and implement corrective actions to ensure targets are hit or exceeded
• Bring frontline client insights to the Executive Committee and Product teams to influence the future of the Malt platform

Requirements

• Proven track record in coaching GAMs, building team capabilities, and driving consistent high performance in a leadership capacity
• Deep understanding of multi‑country enterprise sales cycles, global procurement processes, and complex renewal structures
• Mastery of forecasting accuracy, sales governance, and process consistency within a CRM (Salesforce)
• Ability to provide strategic guidance on global opportunities and influence C‑level stakeholders both internally and externally
• Experience aligning with Marketing, Product, and Finance to accelerate deals and resolve roadblocks
• Full professional fluency in English and German
• Willingness to travel for key client meetings and international events

Life on Malt

• Onboarding: Spend your first week learning about our culture, products, and services with other onboardees at our office in Paris
• 30 days of vacation per year
• Employee Stock Options so you can profit from the business as we grow it
• Malt sabbatical: After three years, every Malter is entitled to a one‑month paid sabbatical leave
• Free books: Tell us the books you’d like to read and we’ll order them for you—without any questions asked or approval processes to follow
• Annual team building events

At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

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