Head of Global Operations (m/f/d)

Who We Are Looking For

We are seeking an experienced and motivated Head of Operations to lead our Global Operations Centre in Germany. You are an accomplished professional in the medical) assistance or medical service sector, with a proven ability to lead teams effectively in critical and fast‑paced environments. You have demonstrated success in operational leadership, inspiring excellence and professionalism within your teams. You naturally promote employee engagement, motivation, and retention, and your exceptional interpersonal skills enable you to build strong relationships with both employees and clients. You thrive in dynamic, evolving settings and see change as a positive force. With a global mindset and a passion for operational excellence, you are ready to make an impact in a high‑performance, mission‑driven organization.

What You Will Work On

As the Head of Operations – Germany, you will oversee all operational activities within the region, ensuring consistent delivery of high‑quality medical assistance and alignment with Crisis24’s global standards.

• Operational Leadership: Lead the regional Global Operations Centre team (Medical Managers, Medical Specialists, and Global Operations Coordinators), ensuring operational excellence and service consistency
• Medical Operations Management: Provide informed medical and operational decisions, oversee patient cases and medical evacuations, and coordinate risk assessments for travel and high‑threat locations
• Quality & Compliance: Uphold quality standards, ensure adherence to global SOPs, and drive continuous operational improvement
• Team Development: Recruit, train, and mentor staff to support professional growth, performance, and engagement
• Operational Efficiency: Manage technology platforms, call‑handling systems, and operational processes to deliver efficient, cost‑aware solutions
• Client & Commercial Support: Represent Medical Operations in internal and external meetings, contributing subject matter expertise and strengthening client relationships
• Global Collaboration: Partner closely with regional and global counterparts to maintain seamless 24/7 coverage and ensure operational continuity worldwide

Who You Will Work With

• Regional Medical and Security Teams to deliver integrated client support
• Commercial and Client Management Teams to strengthen and expand client partnerships
• Global Operations and Leadership Peers across multiple regions to align standards and share best practices
• Training, Quality, and Technology Teams to enhance tools, systems, and operational performance

What You Will Bring

• Fluency in both English and German (minimum C1 level, written and spoken) is essential; knowledge of French is an advantage.
• Several years of experience in the medical) assistance or medical service sector, with proven competence in managing critical and complex situations.
• Demonstrated leadership experience in a similar operational environment, with success in leading teams to excellence.
• Strong ability to engage, motivate, and retain employees, supported by exceptional interpersonal and communication skills.
• Expertise in medical case management, including evacuations and inpatient coordination.
• Experience working in technology‑driven, process‑oriented environments.
• A proactive, adaptable mindset and motivation to thrive in a fast‑paced, evolving organization.
• Excellent time management and organizational skills, with the ability to prioritize multiple tasks effectively.
• Willingness to travel occasionally to other Crisis24 locations as needed.
• Flexibility to support on‑call or emergency operations outside of standard working hours as part of a global 24/7 operation.

What We Offer

In addition to working in an international environment with exciting subject matters, a unique combination of technical expertise and advanced data processing technology and modern work equipment, we offer the following benefits:

• Bonuses are based on the overall success of the company
• Company pension scheme
• Further training opportunities
• Possibility of a Hansefit membership
• Coffee as much as you like as well as a fruit basket and subsidized lunch
• Team‑building measures in everyday working life, such as internal table football tournaments, joint BBQs, and breakfasts

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