Head of Global Product Support, Training & Partner Management

Head of Global Product Support, Training & Partner Management
Req ID: 47204
Job Location (Short): Hamburg, DEU
| Lyon, FRA
| Nordborg, DNK
| Tallahassee, FL, USA
| Venice, ITA
Employment Type: Full Time
Segment: Danfoss Climate Solutions Segment
Job Category: R&D, Technology and Engineering
Work Location Type: Hybrid
**The Impact You'll Make**
Are you a passionate leader with a strong technical background and a drive to develop global teams? Are you excited about leading complex projects and making an impact in the technology sector? Join Danfoss!
For the Climate Solutions segment, specifically within the Electronic Controllers (ECS) division, we are looking for the **Head of Global Product Support, Training & Partner Management.**
In this role, you will lead a high-performing international team, provide top-level technical support and training programs, and develop a strong partner network that drives customer satisfaction and supports our Climate Solutions Electronics strategy globally. The ideal candidate will combine leadership skills, effective communication, and cross-functional collaboration, demonstrating a strong growth mindset and a continuous drive to improve team processes and capabilities.
**What Youu2019ll Be Doing**
Build strong relationships with cross-functional colleagues in Sales, Product Management, R&D, Quality, and Supply Chain to ensure alignment and effective collaboration.
Support the organization in establishing a unified way of working together with functional departments and colleagues across regions.
Take ownership of customer advocacy, acting as the primary point of contact for ensuring customer needs are met and driving satisfaction.
Implement and maintain KPIs for backlog management and support activities, monitoring performance and identifying areas for improvement.
Collaborate with Product Experts and Partner & Training Management teams to enhance customer satisfaction and share expertise across regions.
Execute and support the ECS strategy in line with the Leap 2030 objectives, ensuring alignment with organizational priorities.
Lead the development and management of a strong partner network, positioning partners as key enablers for regional growth.
Promote best practices and knowledge sharing across international offices, supporting regional training, technical support, and strategic opportunities.
**What We're Looking For**
Educational background in Engineering, Electronics, Mechatronics, HVAC/R, or a related technical field.
Proven technical and hands-on expertise with Danfoss HVAC and Refrigeration electronic controllers, including configuration, troubleshooting, and applications.
Proven experience leading globally distributed teams, ideally in customer support, technical services, or training.
Strong track record in cross-functional collaboration and customer advocacy, ensuring alignment across Sales, Product Management, R&D, and Supply Chain.
Proven experience implementing KPIs, monitoring performance, and driving continuous improvement initiatives.
Proven experience in stakeholder management and communication, with the ability to work across cultures and time zones.
Fluent in English (written & spoken); additional languages are an advantage.
Proactive approach to learning and continuous improvement, seeking feedback and implementing changes to enhance team performance and processes.
**What You'll Get from Us**
1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. Youu2019ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. Youu2019ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but theyu2019re worth asking aboutu2014we think theyu2019re pretty great.
**Ready to Make a Difference?**
If this role excites you, weu2019d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Information at a Glance
Apply now
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Apply now