Head of IT (wmd)

Who We Are

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data media and technology together to deliver results and growth to both advertisers and publishers no matter the screen or location no matter who what or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers Verves solutions are trusted by more than 90 of the United States top 100 advertisers 4000 publishers globally and the worlds top demand-side platforms. Learn more at .

Who You Are

As the Head of IT youll be the central leader responsible for the stability scalability and security of Retail Media Operations . You will own the uptime of our vast customer-facing network of in-store devices. You will manage the entire lifecycle of this hardware from large-scale customer rollouts to end-of-life. You wont be just managing an IT department; youll be running the technical operations for a distributed physical-world media network you will build and lead the teams and processes that guarantee our solutions just work.

This is a hybrid position with three days per week in our Berlin office (at Alexanderplatz).

What You Will Do

IT & Infrastructure Management

Oversee and consolidate IT operations infrastructure (network servers cloud) and security policies for Retail Media.

Collaborate with the internal corporate IT support teams ensuring our employees have the secure and efficient tools they need (e.g. O365 ERP CRM identity management)

Develop and execute a long-term IT strategy that supports business scalability M&A integration and robust security compliance (e.g. ISO 27001 GDPR)

Device Management & Field Operations

Lead the strategy and execution for large-scale hardware rollouts to our customer locations (retail stores) managing the configuration of the devices

Implement and manage robust remote monitoring and Mobile Device Management (MDM) systems for our entire fleet of distributed devices

Service Availability & Incident Management

Own the uptime: Design implement and enforce strict Service Level Agreements (SLAs) for all production devices and systems

Build and lead a world-class incident management process. You will be the chief escalation point for any service-degrading issue

Ensure rapid detection escalation root-cause analysis (RCA) and resolution for all incidents

Establish and manage a clear communication protocol for all stakeholders (internal leadership account managers and customers) during critical incidents

Leadership & Financial Management

Lead mentor and grow a high-performing multi-disciplinary team of IT professionals (covering internal support network engineering and field operations)

Manage the IT budget including forecasting for hardware procurement software licensing and operational services

Drive a culture of continuous improvement proactive problem-solving and operational excellence

Job requirements

What You Will Bring

Proven IT Leadership: 8 years of experience in IT with at least 4 years in a senior management role (Head of IT Director of IT Operations or similar).

Critical Field Ops Experience: You must have proven experience managing distributed customer-facing hardware networks (e.g. POS systems digital signage ATMs kiosks or large-scale IoT device networks)

Incident Management Expert: You are an expert in ITIL frameworks especially Incident Management Problem Management and Service Level Management. You are calm and decisive under pressure.

Technical Breadth: Strong background in both corporate IT (networking security cloud infrastructure) and operational technology (hardware logistics device monitoring remote management)

Project & Vendor Management: A track record of successfully managing complex large-scale hardware rollout projects and negotiating with third-party vendors and service providers.

Leadership Style: A hands-on proactive leader who can build a strategy but is also willing to dive into the details of a major incident.

Business Fluency: Excellent communication skills in English and German are required for collaborating with our core teams and retail partners.

What We Offer

Just a few of the benefits waiting for you at Verve :

Support your long-term financial security with our Allianz Corporate Pension Scheme

Pick what matters most to you in our Personalized Benefits Platform with a budget of 100 / month: mobility support (BVG / HVV) internet allowance daycare subsidy Urban Sports Club membership personal development and shopping vouchers

Support your mental well-being with our Nilo Health Workplace Mental Health Solution

Boost your professional knowledge with our annual training budget & internal webinars and level up your language skills through our German / English classes

Recharge with 27 paid vacation days 3 Wellness days throughout the year in addition to the public holidays

and even more reasons to join us!

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.