Head of Knowledge Management IQS (f/m/x)

Overview

The future of metrology begins at ZEISS. ZEISS Industrial Quality Solution stands for pioneering measurement technology with more than 100 years of tradition. We develop and produce high-performance tactile, optical 3D and X-ray measuring devices and also offer suitable software solutions for analysing measurement data. With a strong and broad technology and software portfolio, comprehensive expertise and a global presence, ZEISS is the preferred partner in a wide range of industries, including electromobility, medical technology, additive manufacturing and aircraft construction.

Your Role

• Lead global training programs for ZEISS IQS customers, Application Engineers, and Sales, including program development, quality assurance, and distribution through the ZEISS Academy Metrology.
• Drive the digitization of the division and integrate modern AI tools into processes, training structures, and knowledge workflows.
• Oversee the digital Academy platform (including web shop access) and advance the digitization of internal processes with a strong focus on efficiency and user experience.
• Coordinate training activities within the Learning Management System and manage the global skillset development for the Application Engineering team.
• Develop high-quality training and product content and support the global IQS organization in expanding the customer training business.
• Work closely with other Strategic Business Units and coordinate global training initiatives and cross-unit strategic projects.
• Provide disciplinary leadership for the Knowledge Management team and manage cost center planning and monitoring.

Your Profile

• Academic background in Engineering or Business Administration (e.g., M.Sc., Dipl.-Ing., PhD, MBA) — alternatively a comparable qualification demonstrated through proven expertise and measurable achievements in Knowledge Management.
• Extensive professional experience, ideally gained over several years in roles involving knowledge management, digital transformation, or learning & development.
• Strong leadership and project management skills, combined with the ability to communicate clearly and effectively across different stakeholder groups.
• High intercultural competence, with experience working in diverse, international environments across technical, sales, and business functions.
• Strategic and conceptual mindset, with a strong drive for AI integration, process digitization, and business-oriented solutions.
• Technical affinity and excellent command of English, both written and spoken.

Become part of our team and set new standards in industrial measurement technology!

Your ZEISS Recruiting Team
Carina-Rachele Binding-Germano