Head of Learning & Operations (mfd)

Hey there

Are you seeking an opportunity to elevate a team within a fast‑growing edtech company to the next level? Are you structured, entrepreneurial and a strong leader of people?

Keep on reading!

We're looking for a Head of Learning & Operations who will build our backbone for scaling the company, lead a high‑performing consulting team and drive measurable outcomes for our enterprise customers.

Help enterprises upskill at scale. At Bots & People we design and deliver global upskilling initiatives in topics like AI, Data or Personal Productivity.

Tasks

You will manage a team of currently 4 talented Senior Learning Consultants and one operations manager. You work closely with our CEO Nico Bitzer to develop the company further.

What you'll do

• Build the operating system for delivery: Maintain a didactical process and content backbone for the Bots & People Delivery of high‑class live sessions and learning journeys. Implement best practices within the team like facilitation guidelines, quality assurance, trainer selection etc.
• Team Leadership & People management: Coach and grow a team of so far four Learning Consultants. Drive company values and team building across the company.
• Enterprise Portfolio & Profit: Own revenue retention and expansion with our Enterprise Accounts. Shape solutions with senior stakeholders (HR / L&D / Transformation / Business Units). Ensure engagements are profitable.
• Trainer & Expert Ecosystem: Build and govern our expert network. Standardize onboarding and feedback loops to ensure consistently exceptional delivery at scale.
• Roll‑up‑your‑sleeves (when needed): Confidently step in to lead sessions or manage projects on Digital upskilling to unblock or elevate a program.
• Operational excellence: Manage operational and financial success across the company.

What success looks like (first 6‑12 months)

• Delivery NPS 40 across all customers
• 95% on‑budget delivery
• Documented adopted playbooks, content library & documentation across the team
• Expansion & Retention: Support Sales to keep a 150% Net Revenue Retention across our Accounts
• Happy and growing team members across the organisation

Requirements

• 7‑10 years in enterprise / management consulting or in an edtech startup / scaleup including program leadership for global clients.
• 3 years of experience leading teams.
• Strong applied project / program management skills.
• Proven ability to build structure quickly: Develop scoped programs with clear ownership.
• Experience in L&D / HR / Transformation within large organizations.
• A direct and honest communicator who gives and receives feedback effectively.
• Tech- and AI‑savvy; you simplify complex topics.
• Outstanding communication skills in English.

Nice-to-Have

• A track record of building learning portfolios.
• Experience in scaling trainer ecosystems.
• Financial acumen: scoping, pricing, forecasting and margin management.

Benefits

• 30 vacation days plus unlimited home office days; work from our Berlin HQ or remotely.
• Experience a high‑growth environment with genuine ownership and the opportunity to shape the future of enterprise learning.
• Engage in one of the most exciting fields of our time: Generative AI.
• Join a team of ambitious supportive individuals on a mission to transform corporate learning.

Our Mindset

We're all in. We love our work and push boundaries. This position is for someone who wants to take on a very entrepreneurial role. We've built the 0 to 1; now bring us to the next level.

Location

Berlin or remote.

Key Skills

Succession Planning, Growing Experience, Expense Management, Management Experience, Rackspace, Laboratory Management, Senior Leadership, Operations Management, Relationship Management, Leadership Experience, Negotiation, Taxonomy.

Employment Type: Employee

Experience: Years

Vacancy: 1