Head of Operations (f/m/d)

Your mission

We’re looking for a strategic and hands‑on Head of Operations (f/m/d) to lead, scale, and continuously evolve deeploi’s operational backbone.

In this role, you’ll be responsible for the entire customer life cycle and lead the cross‑functional teams that make it happen — from Implementation and Customer Success to IT Support. You’ll build high‑performing teams, scalable processes, and an outstanding service culture that makes IT simple and reliable for our customers.

As a key member of the leadership team, you’ll report directly to the CEO and work closely with the CPO and Head of Product to ensure seamless collaboration between Operations, Product, and Tech — turning customer insights and operational learnings into tangible improvements and scalable growth.

Your responsibilities

• Lead and scale cross‑functional teams across Implementation, Customer Success, and IT Support — ensuring operational excellence and strong team performance.
• Build and optimise scalable operations that evolve with company growth.
• Own our customer centricity: champion customer needs internally and ensure they’re reflected in everything we build and deliver.
• Collaborate closely with Product and Tech to align customer needs, feature rollouts, and roadmap priorities.
• Drive key performance metrics such as retention, satisfaction (NPS), efficiency, and margins.
• Combine strategic vision with hands‑on execution, bringing clarity and momentum to complex challenges.
• Foster a strong and inclusive team culture across diverse operational roles.
• Report directly to the CEO and help shape the long‑term vision for Operations.

Your profile

• 6+ years of experience in operations or general management — ideally in SaaS, Tech, or IT services.
• Proven leadership track record in building and scaling teams in a high‑growth environment.
• Experience managing both strategic projects and day‑to‑day operations.
• Strong analytical mindset — data‑driven decision‑making and operational rigor.
• Solid technical understanding and experience working cross‑functionally with Product and Engineering.
• Exceptional communication and stakeholder management skills.
• Empathetic and people‑oriented leadership style that fosters trust, performance, and clarity.
• Fluent in English (C1 level); German is a plus.

Why us?

• Join our ambitious and fast‑growing team in Munich, backed by top‑tier European investors (Atomico, Cherry among others).
• Shape how deeploi scales — your work will have a direct and visible impact on company growth.
• Competitive compensation package including a generous VSOP plan.
• High ownership and autonomy from day one.
• Hybrid setup with flexibility and benefits like Urban Sports Club or public transport allowance.
• A culture that’s ambitious, open, and fun — with people who genuinely care about what they build.

About us

Make millions of people work better every day. We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.

We are building an all‑in‑one IT platform, combined with premium support. From user on‑ and off‑boarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company’s IT department.

deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.