Head of Operations - Germany

We’re building a weight‑management platform that combines GLP‑1 medication, nutrition and exercise to help patients lose weight and improve health. Eucalyptus is the company behind “Juniper”, one of the world’s largest weight‑management programs. Our published research shows our combined approach helps patients 4x as likely to lose significant weight.

About the Role (What You’ll Be Doing)

We’re looking for a high‑calibre Head of Operations (f/m/d) to lead and scale our operational footprint across Germany. This hands‑on, strategic leadership role sits at the very heart of Eucalyptus Germany and works directly with the General Manager. You will own and drive the critical operational pillars that allow us to scale without compromising on quality, safety, or care.

• Patient Operations – Orchestrate a seamless, empathetic experience across every patient touchpoint from sign‑up to medication management.
• Clinical Operations – Ensure every patient can access safe, compliant, and timely prescription care and continuously optimise clinical systems.
• Supply Chain Operations – Guarantee timely, accurate prescription dispensing and partner on procurement strategy, including generic medications.
• Business Operations – Architect systems behind day‑to‑day operations across HR, Finance, Legal and Commercial, building workflows, reporting, and tools to drive clarity and alignment.
• Leadership Operations – Coordinate strategy planning, OKRs, and leadership cadences; recruit, develop and support high‑impact German leaders.

• Ensure delivery against all SLAs and metrics across operational capabilities.
• Drive focus, accountability and motivation through rituals, reporting and stakeholder updates.
• Coach the rest of the leadership team, lifting their performance and aligning with business objectives.
• Set ambition for improvement through process optimisation and AI‑enabled service delivery to improve quality and timeliness while reducing cost.

About You (Who We’re Looking For)

• 8–10 years of experience in high‑growth environments and top‑tier strategy firms (e.g., McKinsey, BCG, Bain, or a leading investment bank).
• Proven experience scaling teams and operations, ideally in a consumer‑facing, regulated or tech‑enabled health environment.
• Fluency in German and English (written and spoken) is a must.
• Builder of teams: built and scaled high‑performance teams, from hiring and onboarding to performance management.
• Creative problem‑solver, energized by complexity, able to break down ambiguous problems into clear priorities.
• Data‑driven operator: know what metrics matter and build systems that hold others accountable.
• World‑class communicator: clear, direct and adaptable from a team stand‑up to an investor board meeting.
• Execution‑first mindset: lead from the front and get things done fast.

Behaviours And Attitudes

• Act like an owner – take full responsibility for your domain and expect others to do the same.
• Scale through others – empower a team, set high standards, and develop future leaders.
• Relentlessly ambitious – set bold goals and push boundaries.
• Bias for action – fast, focused, and not afraid to make decisions.
• Stay calm in chaos – steady hand in the storm who brings order, clarity and confidence.
• Crave curiosity – dig beneath the surface, ask the right questions and seek deep understanding before building the solution.

So Why Eucalyptus?

• Make real impact fast – build in the open together to iterate quickly and deliver high quality outcomes.
• Work with passionate talent – high work ethic, autonomy and a culture that cares deeply about patients.
• Be part of pioneering German Eucalyptus – influence local identity and culture as we build a preventative healthcare ecosystem.
• Accelerate your career – regular feedback, bi‑annual performance reviews and a path to full potential.
• Benefits include:
  • Your own stake in the business with our employee options program.
  • 50€ wellness benefit monthly for gym, classes, therapy and mental wellbeing.
  • Branded merch.
  • Regular team events and dinners.
  • 25 days holiday + bank holidays.
  • Hybrid working – 2 days in office per week in Berlin.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives. When you apply, please let us know of any reasonable adjustments you may need during the interview process.