Head of Retail Customer Delivery Europe (f/m/x)

Head of Retail Customer Delivery Europe (f/m/x)

Business Development & Strategic Roles • Germany, Berlin

Join Autohero as Head of Retail Customer Delivery Europe and take full ownership of delivering cars seamlessly to our customers across Europe. You’ll lead and scale our hubs, fleet, and HQ team while rolling up your sleeves to solve operational challenges every day. If you thrive on creating best-in-class customer experiences, optimizing performance, and making things happen on the ground, this is your stage.

Your new Role

• Own and actively drive Customer Delivery operations across Europe, with day-to-day accountability for delivery performance, customer experience, and cost efficiency
• Run, scale, and optimize the utilization of our Autohero truck fleet and local pick-up centers, directly addressing operational bottlenecks and capacity constraints
• Continuously improve key delivery KPIs (e.g. lead time, cost per delivery, customer satisfaction) by balancing high service quality with strict OPEX discipline
• Lead and coach the HQ Retail Customer Delivery team, setting clear priorities, ownership, and performance expectations while staying closely involved in operational execution
• Design, standardize, and roll out practical processes, training, and onboarding that enable consistent, high-quality execution across all European delivery hubs in close collaboration with such as Retail Customer Service, Production, Logistics and Purchasing

Your Skills

• Proven experience leading end-to-end delivery, logistics, or operations teams at a multi-market or European scale, with measurable impact on customer experience and operational efficiency
• Strong track record of hands‑on operational problem-solving, including scaling hubs, fleets, or similar fulfillment networks
• Exceptional leadership and team development abilities, able to set clear ownership, performance expectations, and motivate cross‑functional teams
• Data‑driven and results‑oriented, comfortable balancing customer satisfaction with cost efficiency, and using KPIs to guide decisions
• Fluent in German and English, with excellent communication skills to manage teams, stakeholders, and partners across Europe

Our Offer

• From the former unicorn to a listed stock corporation, become part of our success story!
• We offer you an attractive compensation package, incl. equity as well as an unlimited contract with 30 vacation days
• Being part of the global leadership team with respective responsibilities and opportunities to significantly influence the growth of the European business
• A unique work environment, combining the energy and dynamics of a startup with experience and resources of a publicly listed company
• Contributing to the success of a growing company and being part of the digital revolution in the car business

Apply now and develop the best way to buy and sell cars with us!

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non‑merit factor.