Head, Operations Excellence

At Delivery Hero we are building the future of quick commerce. With more than 300 dark stores across 11 countries our DMART Operations team ensures millions of customers receive their orders quickly accurately and with the highest quality standards.

We are seeking a Regional Operational Excellence Manager to lead strategic initiatives and cross-functional improvement programs across our fulfillment network. This role is central to driving efficiency scalability and customer satisfaction at a truly global level.

Responsibilities

• Lead Strategic Initiatives : Design and deliver regional projects that elevate fulfillment performance and operational efficiency
• Drive Operational Excellence : Apply Lean Six Sigma and structured problem-solving methodologies to achieve measurable improvements in :
• Order accuracy and error rates
• Inventory accuracy and shrinkage
• Order cycle time and fulfillment speed
• Operational cost efficiency
• Data-Driven Execution : Use advanced analytics and benchmark against world-class fulfillment standards to identify and deliver high-impact initiatives
• Cross-Functional Collaboration : Partner with country operations central functions and senior leadership to align on improvement priorities share best practices and close performance gaps
• Process Optimization : Standardize and improve DMART routines and workflows to ensure fast reliable and scalable fulfillment
• Capability Building : Coach and develop local teams team leads and country managers in Lean thinking performance management and project delivery
• Change Leadership : Act as a change agent embedding a culture of continuous improvement and ensuring sustainable impact across all regions

Qualifications

• Degree in Supply Chain Engineering Business Operations or a related field
• Proven track record leading cross-country or multi-site change programs in e-commerce grocery retail or logistics
• Hands-on experience with Lean Six Sigma Kaizen or similar methodologies
• Strong leadership coaching and communication skills with the ability to influence and upskill teams both remotely and on-site
• Advanced data analysis skills (Excel Google Sheets Grafana Tableau) with the ability to translate insights into measurable outcomes
• Highly analytical KPI-driven and execution-focused with strong project management experience in fast-paced environments
• Ability to align physical processes with digital systems to identify bottlenecks and unlock efficiencies
• Strong stakeholder management skills and experience collaborating across functions and senior leadership
• Fluent in English; additional languages are a plus

Additional Information

Joining Delivery Hero means becoming part of a global leader in quick commerce. You will work in a diverse international environment driving meaningful impact across multiple markets and shaping how millions of customers experience our service every day. We offer the opportunity to take ownership of large-scale initiatives grow your career and be part of a company that thrives on innovation and continuous improvement.

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he / she / they) right from the start so we can address you respectfully from our first contact.

Remote Work: No

Employment Type: Full-time