Helpdesk N1/N2 - technical leader M/F

Our client is an international investment management company headquartered in Luxembourg. With a strong presence across Europe, the firm specializes in delivering innovative and high-performance investment solutions. Operating in a human-sized structure, the company values agility, collaboration, and continuous improvement, offering a dynamic environment where each contribution makes a real impact.

We are recruiting on behalf of our client, an Helpdesk Level 1 & 2 - Team Leader. We are looking for an experienced IT professional to lead and manage the helpdesk function, while ensuring the reliability and security of the IT infrastructure.

Key Responsibilities :

Helpdesk Leadership & Support:

• Act as the first point of contact for IT-related issues, providing Level 1 and Level 2 support.
• Supervise and coordinate helpdesk activities to ensure timely resolution of incidents.
• Guide and assist users with troubleshooting, installations, and configuration of hardware and software.
• Prioritise and manage requests effectively to maintain smooth operations.

System Administration & Security:

• Maintain and monitor Windows-based systems and networks.
• Ensure firewall compliance and implement security best practices.
• Oversee daily backups and guarantee data integrity.
• Manage system updates and antivirus protection.

Reporting & Continuous Improvement:

• Track and analyse monthly KPIs related to IT performance and user support.
• Identify areas for improvement and propose solutions to enhance infrastructure reliability.
• Participate in IT projects such as migrations, automation, and security upgrades.

Automation & Optimisation:

• Develop simple macros or scripts to streamline repetitive tasks.
• Support digitalisation initiatives within the company.

Profile:

• Experience: at least 5 years in IT support, system administration, or similar roles, with leadership responsibilities.
• Technical Skills:
  • Strong knowledge of Windows environments and basic networking.
  • Familiarity with backup solutions, firewalls, and security protocols.
  • Ability to create basic automation scripts or macros.
• Soft Skills:
  • Organised, proactive, and solution-oriented.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple priorities.
• Languages: Fluent English (mandatory); French or other languages are a plus.
• Additional Assets:
  • Previous experience in consulting or multi-project environments.

Location: Luxembourg
Contract: Permanent

Why Apply?

• Join a human-sized, international environment where your contribution matters.
• Opportunity to shape and improve IT processes in a growing company.
• Collaborative culture with a focus on innovation and efficiency.
• Salary: Competitive, aligned with experience and profile.