Helpdesk Specialist

Job Title
Helpdesk Specialist (m/w/d)

Job Description Summary
As a Helpdesk Specialist you will be the first line of contact for our clients, suppliers, and operations teams. You will deliver first-class service for our client with confidence and professionalism, ensuring requests are handled accurately and on time. The role requires strong communication, multitasking, and problem-solving skills in a fast-paced environment. The role is based in Berlin, onsite with our client in the food delivery industry.

Job Description
Key Responsibilities:

• Build, maintain and enhance relationships with clients, suppliers, and operations teams
• Provide customer service via telephone and email with a "right first time" approach
• Log and manage work orders (Reactive and Planned) in Famis360, ensuring SLA/KPI compliance
• Triage jobs, allocate to correct resources, and manage escalation where required
• Raise purchase orders (POs) to subcontractors in Yardi and ensure compliance documentation is recorded
• Generate and provide reports on job status, SLA performance, and supplier activities
• Record complaints, ensure clear communication, and update client-specific playbooks and manuals

Knowledge & Experience

• Previous experience in Helpdesk or Customer Service role
• Fluent in English and German
• Strong communication skills, both written and verbal
• IT literacy (CAFM, Microsoft Teams, SharePoint)
• Ability to prioritise tasks under pressure with attention to detail
• Team player, reliable, flexible, and self-motivated
• Customer-focused mindset with a positive "can do" attitude

What We Offer
Early assumption of responsibility, flat hierarchies and an international and modern working environment, attractive and performance-related remuneration, flexible working hours, 30 vacation days plus special leave days, further training and development opportunities, company pension scheme.

Please note, we do not consider applications per E-mail.

We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes.

INCO: "Cushman & Wakefield"