Hollister Co. - Key Lead (m / w / d), Forum Mitterlrhein

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores across North America, Europe, Asia, and the Middle East, as well as e-commerce sites.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility, competitive Paid Time Off, education and engagement events, Associate Resource Groups, volunteer opportunities, and additional time off to give back to our communities.

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure effective store operations. The Key Lead is part of the store leadership team, responsible for driving store performance through customer experience and team achievement of daily sales.

What You’ll Do

• Manage opening and closing routines
• Enhance product knowledge & brand awareness
• Understand business operations
• Demonstrate proactive thinking
• Pay attention to detail
• Operate register / POS systems
• Ensure asset protection
• Maintain visual displays
• Utilize system skills effectively
• Adhere to work schedule requirements

Work Schedule Requirements

Schedule varies weekly but should expect to work at least 25 hours per week. Availability is required on Saturdays and Sundays, as well as certain holidays. During peak periods, hours may increase to support business needs.

Qualifications

• High School Diploma / equivalent preferred
• At least 1 year of retail experience preferred
• No supervisory/managerial experience required
• Fluency in English & German (CEFR B2 level) required
• Customer focus, strong communication and interpersonal skills
• Fashion trend knowledge, outgoing personality
• Adaptability, flexibility, stress tolerance
• Ability to multitask
• Commitment to diversity and inclusion
• Strong work ethic

Additional Information

What You’ll Get

• Participation in various benefit programs aligned with your lifestyle
• Quarterly sales incentive bonus
• Flexible schedule
• Opportunities for career advancement
• Potential to become a brand affiliate
• Training and development programs
• A supportive global team that celebrates individuality