Hollister Co. - Key Lead (m/w/d), Altmarkt Galerie

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands including Abercrombie & Fitch, YPB, Abercrombie Kids, Hollister and Gilly Hicks. Over 750 stores across North America, Europe, Asia and the Middle East, plus e‑commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Abercrombie & Fitch Co. leads with purpose and always puts our people first.

Abercrombie & Fitch Co. ist ein globaler, digital geführter Omnichannel-Fachhändler für Bekleidung und Accessoires, der sich an Kinder und Millennials richtet und Sortimente anbietet, die auf ihre spezifischen Lifestyle-Bedürfnisse zugeschnitten sind. Das Unternehmen betreibt eine Familie von Marken, darunter Abercrombie & Fitch, YPB, abercrombie kids, Hollister und Gilly Hicks. Abercrombie & Fitch Co. betreibt über 750 Filialen unter diesen Marken in Nordamerika, Europa, Asien und dem Nahen Osten sowie die E-Commerce-Websites abercrombie.com, abercrombiekids.com und hollisterco.com.

Job Description

The Key Lead is responsible for ensuring all customers receive quality in‑store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, driving performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register / Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements
• Availability – schedule will vary weekly, expect at least 25 hours per week; required availability on Saturdays and Sundays as well as certain holidays; hours increase during peak times.

Qualifications / What it Takes

• Education: High School Diploma / G.E.D. equivalent (preferred)
• Retail Experience: At least 1 year of retail experience (preferred)
• Supervisor/ Managerial Experience: None required
• CEFR B2 Fluency in English & German (required)
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

Additional Information – What You’ll Get

• Quarterly Sales Incentive Bonus
• Paid time off (increasing with position and seniority)
• Merchandise Discount
• Employee assistance program (free psychological and behavioral health counseling)
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Benefits

• Quartals Bonusprogramm
• Bezahlter Urlaub der sich nach Position erhöhen kann
• Mitarbeiter*innenrabatt
• Hilfsprogramm für Mitarbeiter*innen; Zugang zu kostenloser psychologischer und verhaltensbezogener Gesundheitsberatung
• Flexible Arbeitszeiten
• Interne Aufstiegschancen
• Gelegenheit, ein Brand Affiliate zu werden
• Schulung und Entwicklung
• Ein weltweites Team von Menschen, die dich dafür feiern, dass du DU bist

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Customer Service

Industries

• Retail and Apparel & Fashion

Abercrombie & Fitch Co. is an Equal Opportunity employer. Abercrombie & Fitch Co. ist ein Arbeitgeber, der Chancengleichheit fördert.