Hollister Co. Key Lead (mwd), Ernst August

Key Lead Overview

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. Acting as the Floor Supervisor, the Key Lead provides guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively and driving performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register / Point of Sales use
• Asset Protection
• Visual Displays
• System Skills

Schedule & Availability

Schedule will vary weekly but you should expect to work at least 25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes hours may increase to support the needs of the business.

Qualifications

• Education: High School Diploma / GED (preferred)
• Retail Experience: At least 1 year preferred
• Supervisor / Managerial Experience: Not required
• Language: CEFR B2 Fluency in English & German required
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability / Flexibility & Stress Tolerance
• Poise & Ambition
• Multi‑Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

Benefits & Compensation

• Quarterly Sales Incentive Bonus
• Paid time off which can increase with position and seniority
• Merchandise Discount
• Employee Assistance Program; access to free psychological and behavioral health counseling
• Flexible Schedule
• Opportunities for Career Advancement
• Training and Development

Abercrombie & Fitch Co. is an Equal Opportunity employer.