Hollister Co. - Key Lead (m/w/d), Vivatsgasse

Hollister Co. - Key Lead (m/w/d), Vivatsgasse

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Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routine
• Product knowledge & brand awareness
• Business understanding
• Proactive thinking
• Attention to detail
• Register / point of sales use
• Asset protection
• Visual displays
• System skills
• Work schedule requirements – Schedule will vary weekly, with a minimum of 25 hours per week. Required availability on Saturdays, Sundays, and certain holidays. Hours may increase during peak timeframes.

Qualifications

• Education: High School Diploma / G.E.D. equivalent preferred
• Retail experience: At least 1 year preferred
• Supervisor/Managerial experience: Not required
• CEFR B2 fluency in English & German required
• Customer focus
• Communication
• Interpersonal interaction
• Fashion trend knowledge
• Outgoing
• Assertiveness
• Adaptability / Flexibility & stress tolerance
• Poise & ambition
• Multi-tasking
• Applied learning
• Work ethic
• Omni‑channel services

Benefits

• Quarterly sales incentive bonus
• Paid time off, which can increase with position and seniority
• Merchandise discount
• Employee assistance program – access to free psychological and behavioural health counseling
• Flexible schedule
• Opportunities for career advancement
• Opportunity to become a brand affiliate
• Training and development
• A global team celebrating you for being you

Abercrombie & Fitch Co. is an Equal Opportunity employer.