Hotel Manager - Hotel ISG

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We are Europe’s research laboratory for the life sciences – an intergovernmental organization performing scientific research in disciplines including molecular biology, physics, chemistry and computer science. Attached to the EMBL are the Hotel ISG and three guesthouses. The clientele is international. The Hotel ISG has 52 hotel rooms, five conference rooms, and a restaurant with beer garden to host a maximum of 80 guests at the same time.

The ISG Hotel offers the service of a good middle‑class hotel and is certified by Dehoga as a three‑star plus hotel. The rooms are primarily available to EMBL guests and staff, but also to external seminar guests, business travellers, tourists and travel groups. In addition, EMBL operates three guest houses with a total of 82 flats of various sizes for its staff as well as EMBL students and doctoral candidates.

Responsibilities

• Management and implementation of all operational processes in the Hotel ISG
• Coordinating all departments in the hotel with the aim of achieving the highest possible satisfaction of all guests
• Supervising a team of 20 individuals employed by EMBL, providing necessary guidance and direction
• Direct line management of the Guesthouse manager, the Front‑office manager and the Restaurant staff
• Keeping high quality standards and service levels in all departments of the hotel
• Ensuring compliance with health and safety standards
• Planning and optimising the utilisation of the available resources
• Managing income / expenditure / budgets and reporting
• Following financial procedures and liaising with the finance department on, tracking invoices, payment requests, dunning procedures, lease, rental and service charge statements, cash balances and credit card statements
• Co‑operation with various departments of the EMBL, especially with the Course & Conference Office
• Responsible for pricing and associated price strategies under consideration of economic efficiency
• Responsible for the purchasing of consumables and services, in cooperation with the restaurant team, the caretakers, the reception, and the housekeeping staff
• Responsible for obtaining quotations for major purchases, equipment, technical renovations, as well as processing
• Contract management including communication with the building owner
• Responsible for the scheduling and deployment of staff – including those from external companies – in accordance with the occupancy rate and in collaboration with the front‑office manager and the guesthouse manager
• Close cooperation with HR on contract changes, staff assignments, performance and development, promotions, recruitment and staffing
• Supervision and training of apprentices

Qualifications

• A completed degree in hotel management or equivalent and at least five years of professional experience in the hotel industry
• Outstanding organisational skills in all operational processes with a strong sense of responsibility for cost development
• Experienced staff manager with proven leadership skills
• Very good German and English language skills
• Well‑developed business acumen and experienced contract manager
• Strong negotiation skills
• Capability to maintain a calm, friendly and courteous demeanor even in stressful situations
• Fair and communicative manager, decisive leader of an international team
• Honesty and loyalty towards the employer
• A hands‑on mentality and ability to actively support the team when needed

Contract & Working Hours

The contract is an absence cover for a period of at least two years, full‑time. The weekly working hours are 39 hours with no fixed schedule; the post holder may be required to be present at the hotel for events or special occasions, and actual working hours may vary accordingly.

Salary & Benefits

Salary: starting from €4.5k net per month, depending on qualifications and experience, plus other paid benefits. Detailed benefits include:

• Financial incentives: salary exempt from income tax, monthly family, child and non‑resident allowances, annual salary review, pension scheme, death benefit, long‑term care, accident‑at‑work and unemployment insurances
• Flexible working arrangements
• Private medical insurance for you and your immediate family (including prescriptions, dental & optical cover)
• Generous time off: 30 days annual leave plus public holidays
• Relocation package including installation grant (if applicable)
• Campus life: free shuttle bus (select sites), on‑site library, subsidised gym and cafeteria, casual dress code, extensive sports and social club activities on campus and remotely
• Family benefits: kindergarten (Heidelberg), 10 days sick leave for children, generous paid maternity/parental leave and monthly family & child allowances
• Benefits for international newcomers: visa exemption, education grant for private schooling, financial support to travel back to your home country every second year and a monthly non‑resident allowance
• For detailed information please visit our employee benefits page

Diversity & Inclusion

EMBL is a signatory of DORA. We actively encourage applications from all genders, ethnic groups, cultures and demographics. We believe that inclusive, diverse teams drive innovation and creative solutions, and we specifically welcome applicants from women, LGBTQ+ & individuals from all nationalities.

Application

To apply, please submit a cover letter and a CV through our online system. Applications will close at 23:59 CET on 20/01/2026. We aim to provide a response within two weeks after the closing date.