Hybrid Customer Service Representative (m/f/d) with Norwegian - Warranty services

Hybrid Customer Service Representative (m/f/d) with Norwegian - Warranty services

Join to apply for the Hybrid Customer Service Representative (m/f/d) with Norwegian - Warranty services role at Foundever

Start date: | Location: Hybrid (Berlin-Neukölln & Remote) | Weekly hours: 20 - 40 h | Working hours: Mon - Sat between 08:00 AM and 8:00 PM

Salary : 2.639,33 - 2.839,33 €/month (Fixed salary 2.409,33 €/month at 40h/week + Language Bonus 200 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month)

Benefits

• Career changers are very welcome!
• Variable working environment thanks to the hybrid model (working in the office and from home)
• Mentoring and motivation: Direct support and feedback from colleagues and supervisors
• Various team events such as summer parties to create your best Foundever moments as a team
• Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension plan, voucher card with regular top-ups
• Health and wellness programs: Global wellness program, our own fitness app, discounts at Wellhub, and much more
• Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
• International career opportunities through worldwide German-speaking projects.
• 27-31 vacation days (depending on length of service) as well as special leave.
• Optional German language classes

New Tasks

• Damage assessment of defective electronic devices of our Norwegian-speaking customers by telephone and e‑mail
• Increasing customer satisfaction by processing inquiries quickly and competently
• Review of the submitted claims for damages

Qualifications

• Fluency in Norwegian (C2-level) and English (B2-level)
• Commercial and technical affinity regarding the internet and phone calls
• PC literacy
• Previous customer service experience preferable
• Willing to work flexible hours as the job demands ability to work on own initiative and under pressure to meet deadlines
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality

Sounds like the right job? Take your chance and apply now!

What you can expect from us after you have applied

• our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.
• after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).
• If all these steps have been completed successfully, we will give you a warm welcome!

You have any further questions? Feel free to contact us by e‑mail:

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We have a wide variety of people working for us – career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?

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