Implementation Lead – B2B SaaS (d/f/m)

Your Opportunity

Are you looking for an opportunity to shape and lead the implementation function in a fast‑growing SaaS environment? Now is the perfect moment to join Luminovo! As we scale our customer base, we are seeking someone to run, own, and further develop our entire Implementation Process—laying the foundation for you to progress into the role of SaaS Implementation Team Lead.

As Implementation Manager , you'll be the trusted expert, setting up best practices, guiding customers through change, and refining our standard processes—even when challenges arise.

As Implementation Lead , your mission is to take full ownership of our Implementation Process:

• Develop and optimize project methodologies, workflows, and resources
• Build and maintain robust project plans, keeping all stakeholders aligned and informed
• Proactively identify and manage risks, escalating issues early to keep projects on track
• Ensure successful go‑lives, smooth transitions to Customer Success, and tangible value for every customer

This role is designed with a clear, direct progression path : as you build and scale the function, you’ll be positioned to step up as SaaS Implementation Team Lead—shaping the team, mentoring new managers, and setting the strategy for how Luminovo delivers customer success at scale.

Whom You’ll Be Working With

• Markus Gorke (Head of Customer Success and your manager)
• Customer Success Managers (incl. Inès, David, and Márton)
• Fellow Implementation Managers (as our team grows)
• Other teams (incl. Solution Engineering, Product Enablement, etc.) sharing insights and feedback to continually improve our approach

Your Performance Objectives

• Act as a confident subject‑matter expert, communicating clearly and precisely to help customers understand and successfully apply our solution.
• Guide customers through change, especially when they resist standard processes—demonstrating the value of our approach and helping them adopt new ways of working.
• Ensure successful go‑lives and handoffs by enabling customers to use the platform effectively and realize the value we promised, setting them up for a smooth transition to the Customer Success team.
• Drive overall project success & health by owning structured, realistic project plans where every stakeholder knows what needs to happen and when.
• Identify risks early and escalte effectively, presenting issues factually and proposing solutions to keep the project on track.
• Own and continuously improve our end‑to‑end implementation process, ensuring methods, tools, and resources support Luminovo’s growth objectives.
• Establish a strong feedback loop by sharing insights, improvements, and tools with the Product team, CSM, Marketing, and internal sponsors—ensuring the entire organization benefits from your learnings.

Language Requirements

You’ll mainly work with German‑speaking and English‑speaking customers from various territories. Being fluent in German and English is therefore a must for this role . Any other language is, of course, a big plus.

Skills, Knowledge, and Expertise

Besides the language requirements, we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you’re interested to find out more about why we banned requirements from our performance profiles – see here.

About Luminovo

Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion‑dollar electronics industry.

We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress.

We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain. To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million.

Our core principles: putting people first & building great things. As a remote‑first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others.

We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at.

See what employees and candidates have to say about Luminovo on kununu and Glassdoor.

Compensation Range: €57,600 - €77,400