Import & Export Operations - Customer Service Executive (Swiss Office / Baar)

Stellenbeschreibung:

We are currently looking for a good Operations all-rounder to be responsible for the daily operations in both Imports / Exports & Customer Service in our office in Baar / Switzerland.

We are a dynamic and progressive organisation in Freight Forwarding and Logistics with more than 120 employees ,who pride themselves on their effectiveness and professionalism. Our network of offices in Greece, Switzerland, United Kingdom, Kenya and Bulgaria ,enables us to have strong presence prestigious partnerships all over the world, providing our customers outstanding levels of services.

You will accurate and complete records for all import and export transactions, working directly with internal and external customers to include documentation management –coordination of freight booking, freight payment of vendors / freight forwarders.

As part of a friendly team, you will be given the opportunity to use and develop your skills and experience with a future career path and join a rapidly expanding global company.

Our core working hours are :

Monday-Friday from 8 : 30 a.m-17 : 30 p.m

Time allocated for lunch : 1 h

Overall weekly hours (excluding lunch) : 40 h

Short Job Description

Customer Service
Communication with Prospective Customers
Market Research for Suppliers
Filing and Reporting
Invoice Handling – Audit Control
Import – Export Handling / Ocean , Road and Air Transportation
Documentation & Follow up of Customs Procedure
Proper Follow up for Nominated Shipments
Booking Procedure with Carriers and Truckers

Full Job Description

Import / Export Pre-advise / Pre-alert Handling.
Arrival Confirmation / Export Bill of Lading.
Generating Invoices.
Demurrage / Storage Management.
Arrangement of Deliveries and Pick ups.
Transfer of Files to Brokerage.
Responsible for Customer Service internally, Bookings, Documentation, and Execution of Routing for Assigned Shipments.
Responsible for Informing Management of Progress and Requirements of the Department.
Responsible for Reviewing all Documents.
Assists the day-to-day Operations for Imports and Exports to ensure that Customer Requirements are met.
Responsible for Communicating Information and Instructions to / from Vendors Domestic and International.
Ensure that File contains all necessary Document Copies in Proper Sequence.
Trace Shipment through Transit Points up to Final Destination and Advice Customer Service as needed.

Skills required

Excellent use of Internet
Proficient use of Microsoft Office applications (Word, Excel, Power Point) ECDL Core Certificate
Excellent Oral & Written Skills
Fluency in English / German / Other
High School Diploma