In-House IT Manager (m/f/d)

ICE is a music technology company built by rightsholders, for rightsholders. We simplify the complexities of the music royalty chain through an innovative suite of licensing, processing, and copyright services, enabling our customers to accurately and efficiently compensate songwriters and composers for the use of their works.

Serving over 330,000 rightsholders and leveraging a copyright database comprising 55 million musical works, ICE’s operations touch 250+ territories to distribute more than €1bn in royalties per year, with a total of over €5bn distributed to date.

About the Role

We are looking for an In-House IT Manager to own the day-to-day IT operation end to end. This role is responsible for keeping the internal IT landscape reliable, predictable, and well run across sites, while leading a small, distributed team.

This is an ownership role. You are expected to make decisions, set standards, and be accountable for outcomes.

Key Responsibilities:

Team leadership

• Lead and manage a distributed in-house IT team of 4
• Set priorities, ensure delivery, and provide clear escalation paths
• Establish a stable operating rhythm and clear ownership

IT operations

• Own the internal IT environment end to end, based primarily on Microsoft 365
• Act as escalation point for complex or high-impact issues
• Maintain service quality across devices, identity, and collaboration tooling

Identity and platform

• Operate and improve M365, Entra ID, Exchange, and Active Directory
• Ensure access is managed securely and consistently
• Partner with Security and Infrastructure where boundaries overlap

Automation and engineering

• Use PowerShell as a core tool to automate operational work
• Reduce manual effort and error through scripting and standardisation
• Maintain scripts in a controlled, versioned way (GitHub)

Procurement and vendors

• Own IT procurement; devices, accessories, services
• Work with vendors and resellers; quotes, renewals, delivery tracking
• Balance cost, risk, and operational needs

Process, policy, and documentation

• Define and maintain IT processes and internal policies
• Ensure documentation, runbooks, and procedures are current and followed
• Support audits and internal reviews where required

Requirements and Qualifications:

• Proven experience running an in‑house IT function or similar scope
• Strong, practical PowerShell skills
• Deep experience with Microsoft 365, Entra ID, Exchange, and identity management
• Comfortable owning operations end to end, including escalation and decision‑making
• Experience with IT procurement and vendor management
• Process‑driven mindset; documentation and policies matter

What matters most

• You take ownership and follow through
• You work independently and don’t need close supervision
• You build systems that are boring because they are stable, and well documented
• You are comfortable being accountable for a critical internal service

What we offer:

• Competitive local benefits based on your location
• We promote flexible working regarding time and/or place
• Both mental and physical health initiatives
• Comprehensive training and development opportunities
• Industry insider events, team socials and company events
• Enhanced holiday allowance

We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.

We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.