Information Technology Specialist

Infosys BPM Germany Frankfurt

Stellenbeschreibung:

On-Site Support Specialist

Location

Frankfurt, Germany

About us

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

General Requirements

Valid Class B Driver’s License – Mandatory.
Willingness to Travel – Up to 4 hours daily to client locations.
Language Proficiency – Professional fluency in both German and English (C1 level).
Experience – Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).

Technical Knowledge

Familiarity with EUC (End-User Computing) environments.
Experience with software and operating system installations and support.
Solid understanding of Microsoft products and competing solutions.
Problem-Solving Skills – Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.

Key Responsibilities

Maintain applications, operating systems, and PC hardware components.
Resolve incidents in accordance with defined Service Level Agreements.
Perform software staging, including preparation, installation, and configuration.
Handle logistics, manage inventory, and deliver equipment and services.

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